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Using Click and Drop but don't want collection

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Gwangi
Posts: 2
Joined: 01 Mar 2023, 20:43
Gender: Female

Using Click and Drop but don't want collection

Post by Gwangi »

I want to buy postage online using click and drop, but then take the parcels to my local post office. However, despite being shown a list of options there seem to be no clickable buttons, so my orders always end up being listed as for collection. There seems to be no way I can say I don't want this. I thought at least if I set the collection date to as late as possible your system would know the parcels have already been delivered before that date, but no, someone still comes to collect parcels a week after I've sent them. What can I do?

Thanks in advance for any advice.
simmo11
Posts: 180
Joined: 23 Nov 2011, 22:13
Gender: Male

Re: Using Click and Drop but don't want collection

Post by simmo11 »

Go through to the checkout page where it summarizes the order and you can remove the collection element using the delete icon (I think from memory it's a rubbish bin icon), leaving only the postage there which you can go ahead and pay for.
Gwangi
Posts: 2
Joined: 01 Mar 2023, 20:43
Gender: Female

Re: Using Click and Drop but don't want collection

Post by Gwangi »

Ah.... that's it! I thought that would remove the whole package from the basket. Thank you Simon.
Nildesperandum
Posts: 32
Joined: 04 Jan 2022, 13:27
Gender: Female

Re: Using Click and Drop but don't want collection

Post by Nildesperandum »

I was confused by this first, it looks as if they've deliberately made it difficult so as to incentivise the free collection option 🤷
Personally I'd much rather take it to the post office than wait in for the postman but I can see why it might be a good option for some people, however I've seen lots of reports of the collection not happening even though it was booked😕
simmo11
Posts: 180
Joined: 23 Nov 2011, 22:13
Gender: Male

Re: Using Click and Drop but don't want collection

Post by simmo11 »

Update - it looks like this has now been changed....on the penultimate page where you only had the options of booking a new collection or adding to an existing one there is now a "I'll drop it off" option too.