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collections from post offices

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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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Kriztine
Posts: 3
Joined: 15 Sep 2022, 22:50
Gender: Female

collections from post offices

Post by Kriztine »

Good day to you all Sir/Ma'am.

I am requesting for your kind assistance to help me locate the item that I've sent.
I understand that there are delays at the moment. But i am begging of you guys to help assist me with informations.
I've got a tracking number DF670224797GB
**Sept 2, I've sent a large letter consist of my legal documents and PASSPORT from Leigh Post office via 1st class signed for. I was addressed to KVAC LONDON( International Org. For migration) SW1H0DX. It was my first time sending mail to be honest, hence unaware of the special delivery option. Sorry for that.
**Sept 6, I receieved an update from track and trace telling "
Sorry, we were unable to deliver this item at 06-09-2022. It will now be forwarded to our National Returns Centre to determine the sender's details." Tracking history
Tuesday 06 September 2022
08:51
Returned to National Returns Centre
London Victoria DO.
**Sept 9, i went to London Victoria DO trying my luck to see whether it is still there. I'm in tears. The staff is kind enough to assist me as much as he could. He explained what on the system "DUPLICATE, SEEN TWICE...." and i was told that it was sent to Jubilee MC.
As it wasn't tracked. We couldn't find much information on where it is.

So Sir/Ma'am. I am begging of your help. Could you please let me know if the item (Large letter on an A4 envelope) was still at Jubiliee MC? Or was it already handed over on its way to NATIONAL RETURN CENTRE? Any information will help.
If it is still in Jubilee MC, can you please allow me to get it from there? I'll be more than happy to travel just to get it. Sorry for the long post, but I just need some help right now. I just wanted to be able to go home and see my family. Please please please. I need your help.
The address you will see there is this:
KVAC London
1st Floor, Heron House,
10 Dean Farrar Street,
SW1H0DX, London

Thank you all and Godbless your kind and helpful hearts.
Kriztine
Posts: 3
Joined: 15 Sep 2022, 22:50
Gender: Female

Re: collections from post offices

Post by Kriztine »

I can't do anything coz I'm on my own trying my very best to find it. But, with the help of those who are willing, I know in God's grace I'll get it in time. I am knocking on your kind heart to please help me find it.
Thank you very much.
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ted_e_bear
Posts: 4045
Joined: 03 Sep 2012, 19:37
Gender: Male

Re: collections from post offices

Post by ted_e_bear »

Kriztine wrote:
15 Sep 2022, 23:19
I can't do anything coz I'm on my own trying my very best to find it. But, with the help of those who are willing, I know in God's grace I'll get it in time. I am knocking on your kind heart to please help me find it.
Thank you very much.
It looks like your item couldn't be delivered for some reason,if it had the sender's (your) details on it then it would have been sent straight back to you, if it hasn't then it'll be sent to the returns centre where they'll open it to see if they can find where to return it to so in theory when they find your details inside they'll return it to you.
Kriztine
Posts: 3
Joined: 15 Sep 2022, 22:50
Gender: Female

Re: collections from post offices

Post by Kriztine »

Thank you so much for this. I got all ny details inside, so hoping to get it soon.. do we know how many days does it normally takea for an item to arrive at national returns?
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: collections from post offices

Post by Snaggletooth »

The NRC takes weeks or months, depending on how busy things are there. But also because undeliverable mail is low priority for Royal Mail, so it can occasionally take a long time to make it’s way there.

I recommend that you submit a lost mail claim, because that makes sure that the NRC have your details and can send the item back to you.

There is no point going to the Jubilee Mail Centre, they handle millions of items a day, it isn’t practical to pull one item out of the pipeline.