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Tracked letter not left Post Office?

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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gt94sss2
Posts: 102
Joined: 29 Dec 2020, 18:16
Gender: Male

Tracked letter not left Post Office?

Post by gt94sss2 »

I posted an international signed letter on Wednesday 17 August at a Post Office (well before the last collection).

Normally such a letter is at HWDC via a MC within 24 hours.

However, in this case it's been 5 days and the tracking status remains at:
Accepted at Post Office. Your item was posted at Post Office branch.
At what stage is such a letter declared lost/delayed? Is there anything I can do..?
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Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Tracked letter not left Post Office?

Post by Snaggletooth »

The barcode sticker has probably fallen off. All to common unfortunately, but there is no obvious way of solving it. A lot of it comes down to the material the outer packaging of the parcel is made from.

As long as the address is still on there, it should still make it. Which is why you should always write the address directly on to the item and not use a sticker.

There is nothing that you can do other than wait.
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gt94sss2
Posts: 102
Joined: 29 Dec 2020, 18:16
Gender: Male

Re: Tracked letter not left Post Office?

Post by gt94sss2 »

Thanks for your reply.

It was just a normal C5 envelope and the address was handwritten on it.

The International Signed sticker was applied directly by the Post Office
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