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How to find mt parcel sent from Post office and returned

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aqxxh1hxw
Posts: 3
Joined: 11 Jun 2022, 09:03
Gender: Male

How to find mt parcel sent from Post office and returned

Post by aqxxh1hxw »

Hello, my international tracked and signed Parcel was returned to the sender but my parcel was sent from the Post office with no personal email or any notification.But I have kept the receipt of posting. How and when should I find my parcel? Should I directly go to the post office or?
Thank you for your reply
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: How to find mt parcel sent from Post office and returned

Post by SpacePhoenix »

What country was it sent to and does the tracking show if it got past the destination country's customs before being returned to sender? Some countries insist on all items having a return address on them, some even specify what side of an item the return address is to be located
aqxxh1hxw
Posts: 3
Joined: 11 Jun 2022, 09:03
Gender: Male

Re: How to find mt parcel sent from Post office and returned

Post by aqxxh1hxw »

Slovakia, I don't know where Parcel is going back. But tracking history shows that my parcel was "released from customs" on 12:48 May 25, location is Slovakia, followed by 15:31 the same day "Item Leaving the UK" while location is UK? I'm very confused about this. My tracking number is RN337400795GB, if that helps.

Tracking history attached
Thursday 09 June 2022
07:34
Refused - Returned to Sender
Feltham DO

Wednesday 25 May 2022
15:31
Item Leaving the UK
United Kingdom

12:48
Released from Customs
Slovakia
08:42

Your item is currently with Customs in the destination country.
BRATISLAVA 090
Tuesday 24 May 2022

17:09
Your item is currently with Customs in the destination country.
BRATISLAVA 090, Slovakia
09:16
Item Received
BRATISLAVA 090, Slovakia
Thursday 19 May 2022
07:06
Item Leaving the UK
LANGLEY HWDC
SpacePhoenix
MAIL CENTRES/PROCESSING
Posts: 12119
Joined: 12 Nov 2008, 17:03
Gender: Male

Re: How to find mt parcel sent from Post office and returned

Post by SpacePhoenix »

https://parcelsapp.com/en/tracking/RN337400795GB

09 Jun 2022 07:34
Refused - Returned to Sender. Sorry, we were unable to deliver this item on 09-06-2022 as the recipient refused to accept it. It will now be returned to the sender Feltham DO
Royal Mail
25 May 2022 15:31
Departure from outward office of exchange
Slovakia Post
25 May 2022 15:31
Item Leaving the UK United Kingdom
Royal Mail
25 May 2022 15:31
Departure from outward office of exchange BRATISLAVA
Universal Postal Union
25 May 2022 12:48
Returned from import Customs
Slovakia Post
25 May 2022 12:48
Released from Customs Slovakia
Royal Mail
25 May 2022 12:48
Item returned from Customs (import) BRATISLAVA
Universal Postal Union
25 May 2022 10:39
Import terminated XX
Slovakia Post
25 May 2022 10:39
Import terminated
Universal Postal Union
25 May 2022 08:42
eCustoms clearance – item placed in temporary storage – awaiting the completion of customs clearance
Slovakia Post
25 May 2022 08:42
Your item is currently with Customs in the destination country BRATISLAVA 090
Royal Mail
25 May 2022 08:42
Held by customs BRATISLAVA
Universal Postal Union
24 May 2022 17:09
Presented to import Customs
Slovakia Post
24 May 2022 17:09
Your item is currently with Customs in the destination country BRATISLAVA 090, Slovakia
Royal Mail
24 May 2022 17:09
Item presented to import Customs BRATISLAVA
Universal Postal Union
24 May 2022 09:16
Arrival at inward office of exchange
Slovakia Post
24 May 2022 09:16
Item Received BRATISLAVA 090, Slovakia
Royal Mail
24 May 2022 09:16
Arrival at inward office of exchange BRATISLAVA
Universal Postal Union
19 May 2022 07:06
Item Leaving the UK LANGLEY HWDC
Royal Mail
19 May 2022 07:06
Departure from outward office of exchange United Kingdom
Slovakia Post
18 May 2022 04:22
Item Received by Royal Mail LANGLEY HWDC
Royal Mail
16 May 2022 19:31
Item Despatched to Heathrow Worldwide DC Tyneside MC
Royal Mail
16 May 2022 19:07
Item received at Tyneside MC
Royal Mail
16 May 2022 16:54
Sender preparing item
Royal Mail
16 May 2022 16:34
Accepted at Post Office. Middlesbrough Post Office [TS1 2NR]
Royal Mail
16 May 2022 16:34
Posted at post office United Kingdom
Slovakia Post
Looking at that makes me think that it got refused entry by Solakian customs for some reason, what was the contents?

It's probably now on its way to Royal Mail's National Returns Centre
aqxxh1hxw
Posts: 3
Joined: 11 Jun 2022, 09:03
Gender: Male

Re: How to find mt parcel sent from Post office and returned

Post by aqxxh1hxw »

It's an iphone returning to amazon EU, but the reason why the parcel was refuse is not my concern.
I just wonder where will the parcel goes and how can I get it back base on it was a parcel sent through local post office posting.
yellowbelly
Posts: 3697
Joined: 23 Jun 2015, 15:51
Gender: Male

Re: How to find mt parcel sent from Post office and returned

Post by yellowbelly »

You haven't said if you put a return address on the outside of the parcel. If you did it should come back to
you at that address.

If you didn't it will go to the Royal Mail National Returns Centre where they try
and return items to the sender from any information they can get from the parcel. They won't return
it to the Post Office it was sent from.
Snaggletooth
EX POST OFFICE
Posts: 2226
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: How to find mt parcel sent from Post office and returned

Post by Snaggletooth »

There are several entries on Slovakia’s restricted list that mean that an iPhone might fall foul of customs rules: “electrical equipment”, “photographic equipment” etc. Nothing clear cut, but enough to be concerning.

You should have put your name and address on the parcel. It is a criminal offence in the UK to send a lithium ion battery in the mail *without* the sender’s name and address on the outside. This includes an iPhone, due to the built in battery.

If sent by Royal Mail, they will use this name and address to return it to you. This initially means taking it to the specified address: if you are not in, they should leave a “while you were out” card then take it to the nearest Royal Mail delivery office. They will not take it to the Post Office unless you specifically arrange that with Royal Mail. Where you sent it from makes no difference to Royal Mail’sreturns process.