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Delivered but “ Incorrectly addressed. Returned to sender.”

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MarkG88
Posts: 11
Joined: 27 May 2022, 11:47
Gender: Male

Delivered but “ Incorrectly addressed. Returned to sender.”

Post by MarkG88 »

It says delivered but then further down says Incorrectly addressed. Returned to sender.

I copied the address from the organisations site it was sent to and have screenshots of what I put on envelope and they match.

Any ideas?

NE090684986GB

clashcityrocker
Posts: 14298
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Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by clashcityrocker »

My guess would be someone accidentally hit the wrong buttons.
The Return to Sender happens 1 minute after Bill signs for it.

Alternatively Bill has signed for it and then noticed it wasn't the correct address.

If it is actually coming back then there will be further updates along the pipeline.
Why not phone up Robin Hood
MarkG88
Posts: 11
Joined: 27 May 2022, 11:47
Gender: Male

Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by MarkG88 »

Okay I will keep checking updates.
MarkG88
Posts: 11
Joined: 27 May 2022, 11:47
Gender: Male

Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by MarkG88 »

Forgot to ask, do they update the tracking as it’s travelling back to me if that’s what happens?
MarkG88
Posts: 11
Joined: 27 May 2022, 11:47
Gender: Male

Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by MarkG88 »

The tracking has updated this morning but not sure if that Neman’s it’s in its way back. Confusing.
MarkG88
Posts: 11
Joined: 27 May 2022, 11:47
Gender: Male

Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by MarkG88 »

Now it says “item retention” this makes no sense.
R5001
Posts: 260
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Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by R5001 »

Retention means it's being held, if it was a business address, they're assumed shut.

My guess is that they misdelivered it, scanned it wrong and now it's on its way to the right place, but since it's Saturday, it gets held at the office until Monday.

I could be completely wrong but that's not a totally uncommon scenario.
MarkG88
Posts: 11
Joined: 27 May 2022, 11:47
Gender: Male

Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by MarkG88 »

Okay thanks. Hopefully that is the case.

I did contact RM customer service and they said it would be returned to me but then I sometimes think their contact centre staff are not the best to advise.

I took screenshots of the addressed envelope and compared it again to their address, it matches.

It’s going to the parliamentary and health service ombudsman in Manchester.
MarkG88
Posts: 11
Joined: 27 May 2022, 11:47
Gender: Male

Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by MarkG88 »

R5001 wrote:
28 May 2022, 10:08
Retention means it's being held, if it was a business address, they're assumed shut.

My guess is that they misdelivered it, scanned it wrong and now it's on its way to the right place, but since it's Saturday, it gets held at the office until Monday.

I could be completely wrong but that's not a totally uncommon scenario.
Looks like you were right.

It says Manchester DO will deliver this morning.

Does this mean they failed to deliver next day by 1pm? As I bought it Thursday.
TrueBlueTerrier
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Re: Delivered but “ Incorrectly addressed. Returned to sender.”

Post by TrueBlueTerrier »

Yes - you can make a claim for late delivery - IIRC you get the postage back.
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