Hi guys ordered a very important parcel that I urgently needed. Got sent out Friday and was accepted at post office at 13:08. However on the tracking it also says at 13.24 sender is preparing item which I found weird. It was special delivery so I at most expected it today. I understand the weather has been mental however looking for any help. Usually wouldn’t come on here and ask however it’s a very important parcel to me.
Thanks for any help, tracking no: NE138247491GB
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Special Delivery (sender preparing item message)
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For help with tracking please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
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DD1977
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Rachel36
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Re: Special Delivery (sender preparing item message)
I have the same problem almost like for like but my item was posted last Wednesday. Resigned to the fact it’s lost already, Royal Mail are on par with Hermes these days
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TrueBlueTerrier
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Re: Special Delivery (sender preparing item message)
There is something weird going on with Special Deliveries.
They are RMs premier service and they should be scanned at every point. The fact that we have 4 or 5 within a few days but at different ends of the country would suggest that there is an issue with tracking.
All I can suggest is you contact Royal Mail customer Services - or twitter @royalmailhelp. Both have access to more information than we, an unofficial site do, and if you can pop back here and post an update. It will help inform the other customers.
They are RMs premier service and they should be scanned at every point. The fact that we have 4 or 5 within a few days but at different ends of the country would suggest that there is an issue with tracking.
All I can suggest is you contact Royal Mail customer Services - or twitter @royalmailhelp. Both have access to more information than we, an unofficial site do, and if you can pop back here and post an update. It will help inform the other customers.
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DD1977
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Re: Special Delivery (sender preparing item message)
Thanks for the reply above. Yeah I’ve noticed a few with the same issue over the past few days. I done as you said and contacted the Twitter account yesterday. Just received a reply 17 hrs later which is pretty generic:
If the item hasn't been delivered by February 28th it would then be deemed missing and a claim for loss can be made by the sender. If it arrives before then they can claim back the postage fees due to the delay http://ms.spr.ly/6014wRwfG apologies for the wait and any inconvenience caused. >Mayah .
Chances are it’s gone and I’m resigned to that fact already. Very pricey loss and isn’t the first this year with RM. Really hope they get their act together soon.
If the item hasn't been delivered by February 28th it would then be deemed missing and a claim for loss can be made by the sender. If it arrives before then they can claim back the postage fees due to the delay http://ms.spr.ly/6014wRwfG apologies for the wait and any inconvenience caused. >Mayah .
Chances are it’s gone and I’m resigned to that fact already. Very pricey loss and isn’t the first this year with RM. Really hope they get their act together soon.
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Borgia123
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Re: Special Delivery (sender preparing item message)
Hi, good morning.
I have the same problem. Did it ever materialise? Thanks
I have the same problem. Did it ever materialise? Thanks