HI I AM A NEW MEMBER OF CHAT MAIL.
I am having a serious issue with an item I have sent 2 weeks ago and is very important and fragile. My code is: RN290315301GB and when is tracked it keeps saying IN TRANSIT. It is very important I know whether this package is still in UK or it has gone to Italy since it has to do with a denture.
So it is a very delicate package, I have been trying to get in touch with someone physical to speak to me but unfortunately I have failed. It is impossible through the number Langley HWDC to get in touch with anyone apart from the AI.
Please help me because I do need this denture repaired properly and it has to reach Italy as soon as possible.
Once i know is in Italy I can try to phone their post office over there.
Let me know please, thanks
gambarot
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
BIG PROBLEM WITH DESPATCHING A TRACKING ITEM
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
gambarot
- Posts: 1
- Joined: 06 Dec 2021, 14:37
- Gender: Male
-
WASD
- EX ROYAL MAIL
- Posts: 375
- Joined: 03 Jul 2019, 12:15
- Gender: Male
Re: BIG PROBLEM WITH DESPATCHING A TRACKING ITEM
All looks normal as far as i can tell 
The service you chose is a priority one and shipped independent of other parcels.
The service you chose is a priority one and shipped independent of other parcels.
-
SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 10307
- Joined: 12 Nov 2008, 17:03
- Gender: Male
Re: BIG PROBLEM WITH DESPATCHING A TRACKING ITEM
Probably held up in Italy:
https://personal.help.royalmail.com/app ... related/1/
https://personal.help.royalmail.com/app ... related/1/
Latest Update
Poste Italiane has advised that they are currently experiencing IT issues that are preventing tracking events and causing customs delays. As a result, delays should be expected for the processing and delivery of all mail types until further notice.
Who is online
Users browsing this forum: No registered users and 4 guests