I posted a second class parcel at a delivery office using the label print service and used the app to try and generate a proof of posting, but as the assistant (seemingly new) didn't know how to scan the parcel after he'd printed the label, I don't have a proof of posting and it doesn't seem to have been scanned at any point since.
Is it possible to make a loss claim (if it will be needed) without a PoP? It was printed from Click and Drop if that makes any difference. Customer services weren't able to advise as they aren't aware of how the app works if posting at a CSP.
Thanks.
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Loss claim without proof of posting
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For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE