No update

[ank]

Hi,

I sent a parcel with Tracking ID- SE100404325GB .It was in Special next day Delivery but there is no update in last two days. Tried calling customer service but no help. I really need this parcel,I cant afford missing it. I dont know how can I get any info/update for my parcel,feeling helpless. Any help would be appreciated.

Thanks

[SpacePhoenix]

I wonder if Belfast MC has staffing issues. Very few people will be trained for working in the secure area where specials are dealt with at any MC. It's possible that they've all gotten pinged by the Covid app.

[ank]

Thanks for reply. I really have no idea and they are not giving any update at all. Any expected time for delivery in this case?

[Rael, the IAK]

Was the package being sent within Northern Ireland?

[ank]

Its from Northern Ireland to UK(London)

[Rael, the IAK]

Something's gone wrong then. As you're probably aware, as of Wednesday it has been in the NI mail centre with no tracking scan since then. You need to get customer services on the phone (or online chat if they do such a thing) and get them to investigate it for you.

[TrueBlueTerrier]

Something's gone wrong then. As you're probably aware, as of Wednesday it has been in the NI mail centre with no tracking scan since then. You need to get customer services on the phone (or online chat if they do such a thing) and get them to investigate it for you.

try twitter @royalmailhelp

[ank]

Tried contacting them several times but they are giving no more info than Tracking assistant and clearly saying that they cant help with this,I have to wait. This is why I am bit worried now.

[Snaggletooth]

A couple of other potential problems:

The tracking label and / or address label has come off (it does happen)

The contents are not allowed or “do not fly”.

To rule out the second one, could you tell us what is inside please?

[ank]

Thanks all for help..

It was general household things like clothing and costume jewellery etc; nothing from prohibited item list.
What is the solution if tracking label come off?

Thanks

[Rael, the IAK]

As it's a Special and had no tracking update for over 48 hours, I think customer services should be doing something more than telling you to continue waiting. It should have been delivered yesterday, but still shows as being at the outward MC. If it had been misrouted, there should have been a further update by now

[Snaggletooth]

What is the solution if tracking label come off?

There is no solution to that problem. It should still arrive, as long as the address is still on there, but the tracking will stop working.

[Rael, the IAK]

As it still shows as being in the NI MC you need to contact RM customer services again ASAP and get them to start an investigation

[ank]

Still no sign of parcel and no change in update but RM Customer service saying that "I have to wait till 19th and apply for loss parcel on 20th and then only they can do something". I really dont understand what is the point of taking next day priority delivery and I dont want to claim for loss,what if I want investigation? They are not giving/helping beyond what I can see online and I am pretty sure they wont do anything if I will never receive this parcel, feels like helpless.

[ank]

As it still shows as being in the NI MC you need to contact RM customer services again ASAP and get them to start an investigation

Still no sign of parcel and no change in update but RM Customer service saying that "I have to wait till 19th and apply for loss parcel on 20th and then only they can do something". I really dont understand what is the point of taking next day priority delivery and I dont want to claim for loss,what if I want investigation? They are not giving/helping beyond what I can see online and I am pretty sure they wont do anything if I will never receive this parcel, feels like helpless.