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Two items stuck at Langley HWDC

For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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forzapanino
Posts: 3
Joined: 16 Jul 2021, 13:31
Gender: Male

Two items stuck at Langley HWDC

Post by forzapanino »

I have two items stuck for two weeks now at Langley HWDC.
Tracking numbers:

LB837161643GB

RN619041096GB

Can anybody help?
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POSTMAN
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Re: Two items stuck at Langley HWDC

Post by POSTMAN »

Did you check the tracking?
On both it says...
https://www.royalmailchat.co.uk/customers.php#langley

Item Leaving the UK. Your item is now leaving the UK. More information will be available when it arrives in the destination country
It's out of our hands now and in the appropriate postal operator's hands.

We get a lot of queries about HWDC Langley and we can not give you anymore tracking information than what you already have.

If there is a delay it may be that your item is stuck in customs which seems to be the norm, there could be a CUSTOMS CHARGE or there could be generally too much work for the system to cope with.

And please note, most international items do not get tracked anymore in our system after arriving at Langley until they are delivered.

The same for items going out of Langley.When an item leaves us we can't do anything as it's in another postal operators system.
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The daily grind of having to argue your case with an intellectual pigmy of a line manager is physically and emotionally draining.
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forzapanino
Posts: 3
Joined: 16 Jul 2021, 13:31
Gender: Male

Re: Two items stuck at Langley HWDC

Post by forzapanino »

I tracked the second parcel, apparently it has arrived to Italy. But the first one is still missing in action. The tracking updates show it's about to leave UK at 1st of July and then no more updates for the following days. I contacted the italian mail service but they told me that it's not yet arrived at destination.
Where can I find other infos?
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Snaggletooth
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Joined: 13 Sep 2011, 20:17
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Re: Two items stuck at Langley HWDC

Post by Snaggletooth »

forzapanino wrote: ↑
20 Jul 2021, 04:33
 The tracking updates show it's about to leave UK at 1st of July and then no more updates for the following days. I contacted the italian mail service but they told me that it's not yet arrived at destination.
That's exactly the tracking information you get when something is in customs. Unless you can get in touch with Italian customs, there is no way to find out.

Just to make sure there isn't a problem with the contents, what was inside the parcel?
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Snaggletooth
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Re: Two items stuck at Langley HWDC

Post by Snaggletooth »

Whatever went wrong with your parcel before, it is now moving. Which is a definite improvement.
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