Hi
Any advice would be greatly appreciated. A customer is returning a parcel via GLS in Germany. She posted it 4 weeks ago and it still hasn't arrived. She didn't send it tracked and I think she paid the minimum amount so I am now presuming surface mail. Does anyone know how long that should take? Is Royal Mail the likely courier partner in UK (parcel supposed to be coming to Glasgow). I have heard rumours (Amazon forum) of a severe hold up in Paris due to strike action - would that be a possible route for this parcel?
Cheers
fiona
ANNOUNCEMENT : ALL OF ROYAL MAIL'S EMPLOYMENT POLICIES (AGREEMENTS) AT A GLANCE (Updated 2021)... HERE
ANNOUNCEMENT : PLEASE BE AWARE WE ARE NOT ON FACEBOOK AT ALL!
parcel from Germany
Forum rules
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
Implications on mail after the UK's exit from the EU
From 1st January the rules for sending and receiving items to and from the EU will change.For more details please see... HERE
-
TrueBlueTerrier
- FORUM ADMINISTRATOR
- Posts: 72662
- Joined: 30 Dec 2006, 10:29
- Gender: Male
- Location: On my couch
Re: parcel from Germany
GLS is actually a subsidiary of Royal Mail so they should be delivering it. The reverse journey UK - Germany should take 2 weeks - so I would expect the same for GLS - if so its overdue - might be worth contacting the sender and confirming the address and date they sent it.
Any concerns in Paris or even france shouldn't affect it as the European Hub is in Germany.
Any concerns in Paris or even france shouldn't affect it as the European Hub is in Germany.
All post by me in Green are Admin Posts.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
Any post in any other colour is my own responsibility.
If you like a news story I posted please click the link to show support Any news stories you can't post - PM me with a link
My sharing of news articles should not be interpreted as an endorsement or condemnation of any particular viewpoint or the issues presented. I share them solely for informational purposes.
-
SpacePhoenix
- MAIL CENTRES/PROCESSING
- Posts: 12140
- Joined: 12 Nov 2008, 17:03
- Gender: Male
Re: parcel from Germany
Does it show up at all on http://www.royalmail.com/trackdetails" onclick="window.open(this.href);return false;
-
fionat
- Posts: 2
- Joined: 18 Nov 2014, 19:30
- Gender: Female
Re: parcel from Germany
Unfortunately she didn't use a tracked service so I don't have a tracking number. I think it's either lost or heading on its way back to Germany (or she never sent it in the first place!) I realise I was clutching at straws re France.
Thanks for your help
Thanks for your help