Where`s my mail

[justanotherround]

... look forward to having to wait 5 to 8 WEEKS for items being returned, via Belfast ...

This sounds more like incompetence on your part tbh. You're sending out packets without including a return address?

From where I am, receiving packages or when sending them time and time again it is the postie that does not obtain the signature not management.

First 4 words being the significant ones there. What causes the situation where not all signed for always get signed for? Ahh yes, the final word.

Incompetence on my part, cheek of you. I package all my items clearly and precisely according to RM guidelines with RETURN ADDRESSES ALWAYS ADDED, I have been told there are still backlogs at Belfast due to bad weather and strikes etc.

I find it hard to believe that it is management that fail to obtain the signature when it is the postie delivering the item and is supposed to have the card to sign

[DGP1]

From where I am, receiving packages or when sending them time and time again it is the postie that does not obtain the signature not management.

First 4 words being the significant ones there. What causes the situation where not all signed for always get signed for? Ahh yes, the final word.

Incompetence on my part, cheek of you. I package all my items clearly and precisely according to RM guidelines with RETURN ADDRESSES ALWAYS ADDED, I have been told there are still backlogs at Belfast due to bad weather and strikes etc.

I find it hard to believe that it is management that fail to obtain the signature when it is the postie delivering the item and is supposed to have the card to sign[/quote]

No bad weather in Belfast and no strikes either, we missed most of the really bad weather that the rest of the UK got and so we never had any backlog - the last time we where out was at the last national strikes (that was 4 months ago) so I suggest that all you're doing is making things up to try to get a reaction.

[justanotherround]

No bad weather in Belfast and no strikes either, we missed most of the really bad weather that the rest of the UK got and so we never had any backlog - the last time we where out was at the last national strikes (that was 4 months ago) so I suggest that all you're doing is making things up to try to get a reaction.

I didn't say that there was bad weather in Belfast but backlogs there due to the rest of UK's return to senders etc, well that is the bull I have been fed after several packages taking an unbelievable amount of time to return to me. If I want to provoke a reaction I know of a thousand words to say that will get a reaction and I come here not to do that. However, I guess none of you are thieving toe rags either and that all of us customers, the very people that contribute to your wage, are liars. Well I shall leave it at that and will no doubt have to continue to make my claims, including submission of complaints to the Postal Review Panel, for loss / delay and put each postie in bother as no doubt a record is kept of all the failings each person makes and hopefully over time amounts to disciplinary action.

Enjoy your rounds and continued moans. Bring on the regulators and their fines for the continued failings many of you put upon Royal Mail.

[Stormproof]

I have been told there are still backlogs at Belfast due to bad weather and strikes etc.

I didn't say that there was bad weather in Belfast

[B.Archer]

[B.Archer]

I have been told there are still backlogs at Belfast due to bad weather and strikes etc.

I didn't say that there was bad weather in Belfast

LOL......

[justanotherround]

Well Guys all I did was relay on the information, that seem to be bullshit, that was fed to me by your own company representatives. Anyhow, this evening I totalled up a couple of cheques for £92.25 in respect of the recorded delivery fees that I paid yet the service wasn't carried out, do the sums and you will see just how much I alone am let down by RM failings. I guess my loss is not your worry or concern, nor is the extra work you put on the Business Customer Service Advisors not forgetting the extra cost which is counted as a loss on to RM.

Never mind it won't be long now until those colourful envelopes start to appear again. I shall save my communication for when I email Mr. Crozier and the rest of the board for rewarding my regular postie or those that do the job without much moan or without lack of effort.

[Caniel]

Well Guys all I did was relay on the information, that seem to be bullshit, that was fed to me by your own company representatives. Anyhow, this evening I totalled up a couple of cheques for £92.25 in respect of the recorded delivery fees that I paid yet the service wasn't carried out, do the sums and you will see just how much I alone am let down by RM failings. I guess my loss is not your worry or concern, nor is the extra work you put on the Business Customer Service Advisors not forgetting the extra cost which is counted as a loss on to RM.

Never mind it won't be long now until those colourful envelopes start to appear again. I shall save my communication for when I email Mr. Crozier and the rest of the board for rewarding my regular postie or those that do the job without much moan or without lack of effort.

How about you stop using Royal Mail full stop and use someone else? Other courier operators will gladly take your business for you.....

Your just another one of those people that whines and moans about how crap Royal Mail is now and how useless the Posties are because they don't do their job properly. The fact of the matter is the fault lies at the feet of people like you for allowing the government to open up the postal market to competition. It worked great before when it was a public service and put service before profit, now it's meant to be a business that makes profit and your upset that the quality of service is dire at times... .

When I started RM wasn't an easy job to get into, you spent time in a classroom learning how to do the job, then you shadowed a postie to observe/be supervised doing the job and finally you were put on delivery. Now new starters come in scruffy as f**k with sawdust between their ears, get a pouch chucked over their shoulder and given a map; then told "off you go".

That's only the tip of the iceberg of what's wrong, you only have to read through these forums for a day or so to get a grasp of what rampant cost cutting in the name of profit has done to a once proud public service. I'm amazed that the quality of service is still as high as it is given what's been done to Royal Mail by the likes of Crozier and Leighton if it wasn't for many posties showing loyalty to the customer (loyalty you wouldn't from companies like TNT, DHL etc) things would be much much worse.

Instead of coming on here making ill informed comments and complaining maybe you should take a broader look at the situation.

[B.Archer]

I take it your a manager yourself and thats why you wont blame the management. Its much easier to lay the blame on the staff doing the hard work than the boss who pushes a pen around whilst drinking a . As Caniel has said GO elsewhere with your business and that way you wont have reason to come on here and spill your dribble, in fact if you continue too use a company that has allegedly let you down then more the fool you for carrying on !!!

As I said before, this thread was started by me to ask advice from the kind postie`s who BTW have helped me out. Reasons for this is because I didn't come in and start throwing a childish temper tantrum followed by a tirade of abuse. Have you not noticed that not one person on here has wanted to help you, maybe that big chip on you shoulder has something to do with that, and the rest of your RM woes !!!

Happy mailing,

Brett

Ps Next time start your own thread, do not hijack this one.

[TrueBlueTerrier]

Well Guys all I did was relay on the information, that seem to be bullshit, that was fed to me by your own company representatives. Anyhow, this evening I totalled up a couple of cheques for £92.25 in respect of the recorded delivery fees that I paid yet the service wasn't carried out, do the sums and you will see just how much I alone am let down by RM failings. I guess my loss is not your worry or concern, nor is the extra work you put on the Business Customer Service Advisors not forgetting the extra cost which is counted as a loss on to RM.

Never mind it won't be long now until those colourful envelopes start to appear again. I shall save my communication for when I email Mr. Crozier and the rest of the board for rewarding my regular postie or those that do the job without much moan or without lack of effort.

The strange thing is that the people who refuse to do the job correctly, who are lazy , selfish or thieves are unlikely to be interested in a site like this that tries to pass information on to each other, or help customers and colleagues who are in trouble. After all if they are so bad they are unlikely to want to continue talking about work, Union issues or helping customers in their FREE time and without payment.

Also just in case you missed it on every page of this Board please remember
"We have no affiliation with either Royal Mail or the Communications Workers Union (CWU), except that most of our members work for Royal Mail and/or are members of the CWU."

Perhaps this site may be more to your liking I use to be a Lazy Royal Mail worker

[chantilly-lace]

I have bought items and sold items on eBay for the past 8 years and have nothing but praise for Royal Mail in that time. For some reason in the past month 3 Recorded Delivery items I have sent from two separate post offices have never arrived. On the tracking it is showing as being in the system. They were sent around mid February. I have printed off claim forms but just wonder why this has suddenly become a problem with Recorded Delivery. Ordinary post items I have sent have arrived OK.

[stokes11eg]

Interesting point you have raised. could be there is something wrong in the system then--as both a postie and a customer i have noticed that quite often when sending things by recorded delivery, many P/O's seem to leave these items aside, and often wonder if they just forget to put them through the correct channels.

[LDV 350]

Personnally i dont use the recorded delivery service and put the extra couple of quid towards a special delivery, if it goes pear shaped i have proper compensation and can track my item every step of the way, for any customers reading this the recorded item is only tracked when your local postie either puts the item number on his card or pda gadget, so as you can see it is hard to see where the item failed,

[B.Archer]

I have just ordered something from CoDublin again, this time its of little value so it will be sent standard delivery. It will be interesting to see the difference between this and my previous recorded package which took 16 days.

Brett

[NewPostieUK]

For some reason in the past month 3 Recorded Delivery items I have sent from two separate post offices have never arrived. On the tracking it is showing as being in the system.

I thought a recorded item wasn't tracked at all until delivery (or attempted delivery). Is this not the case?