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Special delivery guaranteed letter - returned to sender

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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rikka
Posts: 14
Joined: 28 Jul 2018, 16:40
Gender: Female

Special delivery guaranteed letter - returned to sender

Post by rikka »

It says in the letter that we can contact the Escalated Customer Resolution Team. Postal Review Panel is the next stage of complaints process, I guess. Would you recommend skipping Escalated Customer Resolution Team and going straight to Postal Review Panel?
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Snaggletooth
EX POST OFFICE
Posts: 2220
Joined: 13 Sep 2011, 20:17
Gender: Male

Special delivery guaranteed letter - returned to sender

Post by Snaggletooth »

rikka wrote:It says in the letter that we can contact the Escalated Customer Resolution Team. Postal Review Panel is the next stage of complaints process, I guess. Would you recommend skipping Escalated Customer Resolution Team and going straight to Postal Review Panel?
No, go to the Escalated Customer Resolution Team first. You have to do that before the Postal Review Panel.
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Altrider
EX ROYAL MAIL
Posts: 81
Joined: 12 Feb 2013, 17:29
Gender: Male

Special delivery guaranteed letter - returned to sender

Post by Altrider »

Curious that there's a 739 sticker on packet. Is this from first attempted delivery or second?
The time schedule seems out too:
Saturday 28 July
Exeter DO Saturday 28 July 06:02am
Incorrectly addressed. Returned to sender 07:30am.

Did it ever leave the priolocker for delivery or was it killed off in there.
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