My parcel stuck at Heathrow

Yvonne1806 · Post by **Yvonne1806** » 15 Dec 2018, 10:47

Hi I know it’s a crazy time for post but I sent a 5kg parcel from Ireland to Australia. Last scan was In heathrow on 7th December and it says Item despatched from LHR hub Item forwarded to Australia. Do you think this is now sitting in Australian customs or still waiting in LHR waiting to be loaded....my sons first Xmas away and I am desperate for him to get parcel on time

Post by **TrueBlueTerrier** » 15 Dec 2018, 12:42

Yes its probably in customs, but as the last posting date for Australia was only a few days later (you sent it Friday - last date was the Tuesday after) it will probably be in their backlog, and at a guess, it will arrive only a few days before the holidays.

Yvonne1806 · Post by **Yvonne1806** » 15 Dec 2018, 14:14

Thanks so much for your reply its somewhat reassuring. I just have to wait and hope

Post by **SpacePhoenix** » 15 Dec 2018, 22:40

Was it sent via Royal Mail or Parcelforce? With Royal Mail only packages containing just printed papers can be over 2Kg (max weight 5Kg)

Post by **TrueBlueTerrier** » 16 Dec 2018, 10:42

could be AnPost as well

Post by **SpacePhoenix** » 16 Dec 2018, 11:07

TrueBlueTerrier wrote:could be AnPost as well

Does AnPost send stuff via HWDC?

Snailerz · Post by **Snailerz** » 21 Dec 2018, 23:20

Hi, I live in New Zealand. A parcel was sent to me at the end of November from Ireland last tracking on it is arrived at London Heathrow transit hub 4 th December. Is it lost ? :(

Post by **TrueBlueTerrier** » 22 Dec 2018, 13:59

Snailerz wrote:Hi, I live in New Zealand. A parcel was sent to me at the end of November from Ireland last tracking on it is arrived at London Heathrow transit hub 4 th December. Is it lost ? :(

Ireland as in Northern Ireland (Royal Mail) or Eire/Southern Ireland in which case it will be An Post.

SpacePhoenix wrote:
TrueBlueTerrier wrote:could be AnPost as well
Does AnPost send stuff via HWDC?

Yes, I think they use Heathrow as a Transit hub for parcels as well as passengers.

Post by **SpacePhoenix** » 22 Dec 2018, 14:09

TrueBlueTerrier wrote:
SpacePhoenix wrote:
TrueBlueTerrier wrote:could be AnPost as well
Does AnPost send stuff via HWDC?
Yes, I think they use Heathrow as a Transit hub for parcels as well as passengers.

Interesting, I wonder if things going into Ireland have to go through just UK customs only, Irish customs only or both UK and Irish customs

Snailerz · Post by **Snailerz** » 23 Dec 2018, 07:56

It's from an post in the republic pretty disappointed I never received it as my family put a lot of effort in.

Post by **TrueBlueTerrier** » 23 Dec 2018, 12:01

Snailerz wrote:It's from an post in the republic pretty disappointed I never received it as my family put a lot of effort in.

Get them to contact An Post and make a claim, unfortunately, Royal Mail wasn't involved so we can't provide a lot of help.

Snailerz · Post by **Snailerz** » 24 Dec 2018, 00:19

Ok thank you for your help. Happy Christmas.

MAAD.MoNK · Post by **MAAD.MoNK** » 17 May 2020, 13:48

My parcel has been there for over 15 days now ?? I made a mistake with a shipping label and now I don't know where it is or how to get it back.
Tracking number is EP431457750IE , the parcel was sent from Dublin to Amsterdam

Post by **Snaggletooth** » 17 May 2020, 17:58

Getting it back isn't an option, it will have to run it's course. Given that it has been over 5 weeks, most postal services will allow you to claim for loss: but you will need to ask An Post about that.