Royal Mail Special Delivery Guaranteed not Guaranteed

[fb1969]

would casual staff be sufficiently trained? They would need to be trained up

The short answer to this is that they would not be trained to any other than the most basic level. On delivery they would be shown a PDA and how to scan something (which anyone can do) and then be sent on their way. It has been known for agency staff to go straight home after realising that they would have to work outdoors, that is how unprepared they are for the job.

In short, Royal Mail as a company do not care about the level of "service" that they are currently providing. They are trying to point the blame at the workforce when in reality they are causing most of the problems, and this is a good indication of how things will be if they do everything they want.

I left Royal Mail a few months ago, I have no reason to take sides on this other than how my own experience and knowing how things should work if the company wanted them to work.

Adding that there is a report today that RM have £1.7Bn available to defeat the CWU. That money will more than cover compensation payments and the like, they really do not care what happens to any item in the system.

[gt94sss2]

You are correct, but then would casual staff be sufficiently trained?

We have had some casual staff deliver the mail here a couple of times including yesterday.

I say delivering though they left our letters outside our front door rather than putting them through the letterbox..!

Neither did they ring the doorbell or knock on the door so we/neighbours have only found the items when we go outside..

[Stinkycat22]

RM must be swamped with claims now. All these people claiming loss when most likely the item is just sitting in a mail centre unscanned... Is it true that you posties have been told to not deliver letters and that OT has been cut at the moment?
I am not getting stuff I want but you can bet that leaflets and the debt collection agencies letters are delivered regularly lol

About compo claims - this is on RM's website:

Priority Items on days of Industrial Action
Special Delivery Guaranteed: We will continue to accept, prioritise and deliver as many Special Delivery items as our resources allow during strike action. However, we cannot guarantee delivery of all items by 9am or 1pm next day. We will therefore suspend the next day guarantee for items sent the day before, during strike action and until our services are back to normal. Customers will not be able to claim compensation for items which are delayed during this period.

I know you cannot claim for delays. I was talking about loss. That is not suspended and you can claim for loss and the CS advised me to do so as well when I called during this month.
If an item is damaged you can also claim. That is not suspended. Only if your special delivery is late you cannot claim because of the strikes.

[Stinkycat22]

would casual staff be sufficiently trained? They would need to be trained up

The short answer to this is that they would not be trained to any other than the most basic level. On delivery they would be shown a PDA and how to scan something (which anyone can do) and then be sent on their way. It has been known for agency staff to go straight home after realising that they would have to work outdoors, that is how unprepared they are for the job.

In short, Royal Mail as a company do not care about the level of "service" that they are currently providing. They are trying to point the blame at the workforce when in reality they are causing most of the problems, and this is a good indication of how things will be if they do everything they want.

I left Royal Mail a few months ago, I have no reason to take sides on this other than how my own experience and knowing how things should work if the company wanted them to work.

Adding that there is a report today that RM have £1.7Bn available to defeat the CWU. That money will more than cover compensation payments and the like, they really do not care what happens to any item in the system.

They got all this money but they cannot pay their staff what they are asking for? Ridiculous. The management is clueless and greedy. A disgrace.

[fb1969]

They got all this money but they cannot pay their staff what they are asking for? Ridiculous. The management is clueless and greedy. A disgrace.

Rather than give a decent pay rise, the company are spending money on just about everything else. They announced they wanted 10000 redundancies while they are employing over 11000 agency staff, they offered shopping vouchers and cash to managers to do postie work on strike days, they are now asking staff if they have any friends/family who can do delivery work before Christmas, they hired hundreds of vans a few months ago but aren't using them. The list goes on and on with examples of things they spend money on that actually should have gone of the existing staff.

But the dispute is only about a pay rise, it is also about the company trashing the delivery of letters in the country. 500+ years of history is been thrown down the drain as they are hell bent on chasing the parcels market. This has been going on for several years but is now reaching a head. I left four months ago and created the 8th vacancy in the office, there are now 17 vacancies and there has been no recruitment for over a year. The public statements by the company are just lies, all they want to do is bin having to deliver letters at all.

[yellowbelly]

RM must be swamped with claims now. All these people claiming loss when most likely the item is just sitting in a mail centre unscanned... Is it true that you posties have been told to not deliver letters and that OT has been cut at the moment?
I am not getting stuff I want but you can bet that leaflets and the debt collection agencies letters are delivered regularly lol

About compo claims - this is on RM's website:

Priority Items on days of Industrial Action
Special Delivery Guaranteed: We will continue to accept, prioritise and deliver as many Special Delivery items as our resources allow during strike action. However, we cannot guarantee delivery of all items by 9am or 1pm next day. We will therefore suspend the next day guarantee for items sent the day before, during strike action and until our services are back to normal. Customers will not be able to claim compensation for items which are delayed during this period.

I know you cannot claim for delays. I was talking about loss. That is not suspended and you can claim for loss and the CS advised me to do so as well when I called during this month.
If an item is damaged you can also claim. That is not suspended. Only if your special delivery is late you cannot claim because of the strikes.

My apologies, just trying to keep people informed......