Customs at Langley HWDC

Joecooke · Post by **Joecooke** » 10 Feb 2020, 13:03

Joecooke wrote:
SpacePhoenix wrote:
Joecooke wrote:
Joecooke wrote:
Joecooke wrote:Fingers crossed then. Can’t face telling him it’s lost.
The status now says “in transit’. Does this mean it’s on its way to me ? Stupid question maybe.

My parcel which did say 'In Transit' after being at Langley since 9th Jan (RC741784250SG) - Now says item recieved, and then follows up with 'item leaving overseas' singapore again. What on earth is going on - Has this parcel been sent back to singapore, and now its on the way back again ??? jesus christ
Is that tracking number correct? The Royal Mail website doesn't recognise it and the Singapore Post site says it doesn't exist

Sorry. Having a moment. RC741787250sg

Any help on this anyone. Been at Langley since 9th jan- now back in transit and I think it’s gone back to Singapore ??? No idea what’s happening. RC741787250SG

DBC767 · Post by **DBC767** » 10 Feb 2020, 19:34

[/quote]Any help on this anyone. Been at Langley since 9th jan- now back in transit and I think it’s gone back to Singapore ??? No idea what’s happening. RC741787250SG[/quote]

Royal Mail are saying it has been posted twice and Singapore Post are saying it is being returmed, total nightmare.

I am guessing until it says "Item has left our International Processing Centre Heathrow Worldwide Distribution Centre, United Kingdom" it is in no man's land and you won't get any help as Royal Mail will just say that they don't have the item so it's not there responsability.

The stupid thing is that your Postman will not know what has gone on even if and when it ever arrives.

SylaK · Post by **SylaK** » 30 Mar 2020, 10:00

Hi my parcel number RR313544715TR from 19/03 has got a status "Receive item at office of exchange (Inb)"
How can i contact with this office or when i can expect delivery?

Post by **TrueBlueTerrier** » 30 Mar 2020, 11:12

SylaK wrote:Hi my parcel number RR313544715TR from 19/03 has got a status "Receive item at office of exchange (Inb)"
How can i contact with this office or when i can expect delivery?

About 16 minutes after you posted.

Aburger · Post by **Aburger** » 30 Mar 2020, 18:54

Should we expect delays at Langley these days?

I got a parcel arrived in Langley HWDC on 25 March from Latvia and the tracking status since then has still been “The item has been received at Langley HWDC....”

It’s just getting a bit frustrating now.

DBC767 · Post by **DBC767** » 31 Mar 2020, 00:08

Aburger wrote:Should we expect delays at Langley these days?

I got a parcel arrived in Langley HWDC on 25 March from Latvia and the tracking status since then has still been “The item has been received at Langley HWDC....”

It’s just getting a bit frustrating now.

I'd say 5 days is normal as is 30 days, there is nothing you can do but wait as Customs are untouchable.

A lot of Postal services have been susppended all over the World as of the 27th of March

Think of it this way its safe in Customs and when they can forward it they will

I have 14 seperate Parcels coming from Hong Kong that were all sent arournd the 20th of March and they are all still sat in Hong Kong and Hong Kong Post was suspended on the 27th of March so I am in for a long wait but they will get here in the end.

Whitejas75 · Post by **Whitejas75** » 18 Apr 2020, 00:40

Hi all,im just wondering how is langley at the mo?my parcel was leaving uk the morning of the 27th to ireland.still no update or any sign of it arriving yet.may just sit tight like everyone else and be patient.i did enquire privately about it on the forum week or 2 ago.im sure there must be loads of customers in the same boat.

zo520 · Post by **zo520** » 23 Apr 2020, 06:15

DBC767 wrote:
Aburger wrote:Should we expect delays at Langley these days?

I got a parcel arrived in Langley HWDC on 25 March from Latvia and the tracking status since then has still been “The item has been received at Langley HWDC....”

It’s just getting a bit frustrating now.
I'd say 5 days is normal as is 30 days, there is nothing you can do but wait as Customs are untouchable.

A lot of Postal services have been susppended all over the World as of the 27th of March

Think of it this way its safe in Customs and when they can forward it they will

I have 14 seperate Parcels coming from Hong Kong that were all sent arournd the 20th of March and they are all still sat in Hong Kong and Hong Kong Post was suspended on the 27th of March so I am in for a long wait but they will get here in the end.

I wonder is Customs stopped working since early Mar (way before service suspension on 27th Mar), as I have a document mail sending from HK in early Mar and was received at HWDC on 16 Mar, apparently nothing has been updated since then...and no one in royal mail service can help/track the status if mail sit in HWDC.

I see many complains in this Customer page which are related to HWDC, and most of them don't really have a "Happy Ending"...so, do not have hope on "they will get here in the end".

DBC767 · Post by **DBC767** » 23 Apr 2020, 16:25

zo520 wrote:
DBC767 wrote:
Aburger wrote:Should we expect delays at Langley these days?

I got a parcel arrived in Langley HWDC on 25 March from Latvia and the tracking status since then has still been “The item has been received at Langley HWDC....”

It’s just getting a bit frustrating now.
I'd say 5 days is normal as is 30 days, there is nothing you can do but wait as Customs are untouchable.

A lot of Postal services have been susppended all over the World as of the 27th of March

Think of it this way its safe in Customs and when they can forward it they will

I have 14 seperate Parcels coming from Hong Kong that were all sent arournd the 20th of March and they are all still sat in Hong Kong and Hong Kong Post was suspended on the 27th of March so I am in for a long wait but they will get here in the end.

I wonder is Customs stopped working since early Mar (way before service suspension on 27th Mar), as I have a document mail sending from HK in early Mar and was received at HWDC on 16 Mar, apparently nothing has been updated since then...and no one in royal mail service can help/track the status if mail sit in HWDC.

I see many complains in this Customer page which are related to HWDC, and most of them don't really have a "Happy Ending"...so, do not have hope on "they will get here in the end".

It will get here in the end, try not to let it get to you as this is normal even if the Virus has shut everything down, I got one coming from the USA as well that is in no man's land

https://www3.royalmail.com/track-your-i ... 60902189US" onclick="window.open(this.href);return false;

This one hopefully has gone straight out to Sweden

https://www3.royalmail.com/track-your-i ... 09472314GB" onclick="window.open(this.href);return false;

This one that I have sent to Hong Kong looks like it is sat in no man's land as well

https://www3.royalmail.com/track-your-i ... 09472169GB" onclick="window.open(this.href);return false;

If you copy and paste this list here you will see that Hong Kong post has had 12 of my parcels that were sent between the 18th & 28th of April

LD502341584HK
LD502294805HK
LD502308036HK
LD502298400HK
LD502298135HK
LD502298118HK
LD502298152HK
LD502298166HK
LD502298170HK
RC348490859HK
LD502296085HK
LD502288739HK

https://www.hongkongpost.hk/en/mail_tracking/index.html" onclick="window.open(this.href);return false;

Post by **SpacePhoenix** » 23 Apr 2020, 17:02

You've also got the issue of a lot less planes flying, many passenger planes would have also been used for mail transporation

DBC767 · Post by **DBC767** » 23 Apr 2020, 17:19

SpacePhoenix wrote:You've also got the issue of a lot less planes flying, many passenger planes would have also been used for mail transporation

That is the main cause, there are no planes flying out of Hong Kong delivering mail at all now since the 9th of March

I have a German friend that fly A330's for a living and he has been furloughed and there are no flights from Germany to Turkey were his company operates from.

isavern · Post by **isavern** » 13 May 2020, 15:04

I posted 4 parcels to Australia (as my trip was cancelled), all posted on 30th March from a london branch. It's now been 44 days and the tracking update just says the below:

'We have received your item at LANGLEY HWDC, our international processing centre. Your item is being prepared for despatch overseas'

3 of the parcel trackings have updated twice with the same information (above). I understand given the current global situation there are delays, less flights, certain restrictions in other countries etc etc.... but 44+ days is a bit worrying!

I have posted items using signed and tracked (expensive) to ensure they made their way safely to my family and..... nothing. I'm just a bit worried, as long as it can be confirmed that these parcels will make it to their final destination and not get 'forgotten' or 'lost' then I wont worry as much.

1 out of the 4 parcels oddly was put on a flight on 22nd of April however it's now been 21 days since and no tracking updates since the below and the parcel has not yet been delivered!?!?!

'Your item has left the UK and is now on its way to the destination country.'

if anyone has any contact for me so I can ensure these parcels make their way onwards i'd be forever grateful!

Thanks

Post by **Snaggletooth** » 14 May 2020, 06:29

In terms of contacts, it would be the usual Royal Mail customer helpline, webform, Twitter etc.

Some parcels leaving the country and others not could be down to random chance and the shortage of flights. However, Langley is also where RM do a check for items that aren't allowed by the destination country's customs. Australia has a particularly long and complicated set of rules. What did you send?

isavern · Post by **isavern** » 14 May 2020, 08:02

Clothes in 3 and another is a book. Nothing i have not sent before.

Post by **Snaggletooth** » 14 May 2020, 14:00

Australia has dozens of restrictions on clothing and the materials that clothes are made from. Check the Australia page on the RM website.

It might be that your parcels have gone for extra checks before despatch, but will be found to conform to Australian law and despatched later.