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For customers regularly experiencing mail delays

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For help with tracking please see...HERE
For information about your item being in HWDC Langley please see...HERE
For information about any other mail or if you have a complaint or general query, we first suggest you contact Royal Mail, see the link HERE.
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postslippete
Posts: 4147
Joined: 14 Jul 2014, 16:27
Gender: Male

For customers regularly experiencing mail delays

Post by postslippete »

Not receiving your post regularly?

With Royal Mail introducing USO reform and new delivery methods that are designed to reduce costs, some mail can now legitimately be deferred while parcels and mail due for delivery are prioritised. However, that doesn't mean that you should accept going days or even weeks without mail that should have been delivered to your door.

If you are experiencing persistent delivery problems please make an official formal complaint to Royal Mail:

I wish to make a formal complaint about repeated failures to deliver mail to my address. We have experienced periods of several days without deliveries. Please record this as a formal complaint and provide me with a complaint reference number.


Royal Mail Customer Services 03457 740 740
Or write to: Royal Mail Customer Service Centre, FREEPOST ROYAL MAIL CUSTOMER SERVICES


Keep a record of the dates on which you believe a delivery was missed and any important mail that arrives late.

If Royal Mail's complaints procedure doesn't resolve the issue, then Ofcom confirms that eligible unresolved complaints can be referred to the independent Postal Redress Service (POSTRS).

https://www.cedr-assist.com/consumer/postrs/overview


Ofcom doesn't normally resolve individual Royal Mail complaints itself as it regulates the overall postal service and monitors Royal Mail's compliance with its Universal Service and Quality of Service obligations. So if your deliveries are persistently failing please complain and get it recorded. :thumbup
On the face of it, shareholder value is the dumbest idea in the world.
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clashcityrocker
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Joined: 22 Sep 2009, 13:50
Gender: Male
Location: strummerville

Re: For customers regularly experiencing mail delays

Post by clashcityrocker »

Some people go days/weeks without getting any mail because nobody writes to them.
They are usually the ones that chase me down the road demanding to know where their post is.
The societies of consumption and squandering of material resources are incompatible with the idea of economic growth and a clean planet.
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postslippete
Posts: 4147
Joined: 14 Jul 2014, 16:27
Gender: Male

Re: For customers regularly experiencing mail delays

Post by postslippete »

clashcityrocker wrote: ↑
Yesterday, 18:45
 Some people go days/weeks without getting any mail because nobody writes to them.
They are usually the ones that chase me down the road demanding to know where their post is.
True. But other people are waiting for hospital appointment, bank documents, replacement bank cards, HMRC letters and on some rounds it hasn't even left the office for days.

My concern is when mail should have been delivered is repeatedly being left behind because the workload isn't achievable.
On the face of it, shareholder value is the dumbest idea in the world.
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