Specials - management instructions

[raXor]

This may be an isolated issue by DO or more widespread, however we have what I see is a major issue in our DO.
Basically, if we bring back a special due to the recipient not being in, we get winged at by management. As far as they're concerned, we're supposed to be delivering all specials each day, regardless of whether the recipient answers. So, that means signing for and leaving specials in "safeplaces" including enclosed porches, unlocked sheds, garages, or behind bins if necessary.

This company is truly astonishing.

[Hitcher]

Ignore them.

[SillyBilly]

Yes ignore them ,specials should be moved to before 2 pm can be deadly if you got to skip areas on a rural to get them done .

[SMS1969]

Yes ignore them ,specials should be moved to before 2 pm can be deadly if you got to skip areas on a rural to get them done .

I’d go further and make it guaranteed next day with no time limit-would totally take the pressure off doing them. I know they now provide such a service, but it should be that only, no time limit.Anyway, ignore the cnuts telling you this, one goes missing and you’re in the shite. Or, get it in writing from the manager that this is the new procedure- they won’t.

[krussel]

NO dont do that. Sometimes specials used go out 3 times on the trot which can be annoying but never leave in a safe place.

[TopperGas]

This may be an isolated issue by DO or more widespread, however we have what I see is a major issue in our DO.
Basically, if we bring back a special due to the recipient not being in, we get winged at by management. As far as they're concerned, we're supposed to be delivering all specials each day, regardless of whether the recipient answers. So, that means signing for and leaving specials in "safeplaces" including enclosed porches, unlocked sheds, garages, or behind bins if necessary.

This company is truly astonishing.

Either your manager has lost the plot or they don't have a clue what they are doing, as what happens when a customer reports the €500 Euro's wasn't in the porch etc when they got home? RM wouldn't have a leg to stand on when it came to defending the claim.

Signing for Specials is one of the few things staff are still conducted for in our DO.

[qwerty2]

This may be an isolated issue by DO or more widespread, however we have what I see is a major issue in our DO.
Basically, if we bring back a special due to the recipient not being in, we get winged at by management. As far as they're concerned, we're supposed to be delivering all specials each day, regardless of whether the recipient answers. So, that means signing for and leaving specials in "safeplaces" including enclosed porches, unlocked sheds, garages, or behind bins if necessary.

This company is truly astonishing.

Your managers are halfwits - report them to higher-ups they want sacked

[yellowbelly]

This may be an isolated issue by DO or more widespread, however we have what I see is a major issue in our DO.
Basically, if we bring back a special due to the recipient not being in, we get winged at by management. As far as they're concerned, we're supposed to be delivering all specials each day, regardless of whether the recipient answers. So, that means signing for and leaving specials in "safeplaces" including enclosed porches, unlocked sheds, garages, or behind bins if necessary.

This company is truly astonishing.

Bet this instruction is only verbal. Get one of them to put it in writing or on a text message. It won't happen.

[tramssirhc]

This may be an isolated issue by DO or more widespread, however we have what I see is a major issue in our DO.
Basically, if we bring back a special due to the recipient not being in, we get winged at by management. As far as they're concerned, we're supposed to be delivering all specials each day, regardless of whether the recipient answers. So, that means signing for and leaving specials in "safeplaces" including enclosed porches, unlocked sheds, garages, or behind bins if necessary.

This company is truly astonishing.

The SOP has not changed. Special deliveries cannot be delivered to neighbours or a safeplace. Neither option is available on the PDA. Unless there is a change in the SOP then you carry on adhering to it.

[60091]

Yes ignore them ,specials should be moved to before 2 pm can be deadly if you got to skip areas on a rural to get them done .

Who does special by 1pm anymore?, our office and my rural just do them when we get there been doing that for couple years now!!

[Hitcher]

Who does special by 1pm anymore?, our office and my rural just do them when we get there been doing that for couple years now!!

Well we still do them before 1pm. That's what the customers paid extra for after all.