Conduct for not filling out 739s correctly?

[xPandabear1992x]

i've not filled in correctly before. that's life.

don't take the piss though.

[woody38]

Do most callers officers have computers now, all the callers office I have worked in have computers with the computer delivery programme, all we ask for is the postcode, cannot understand why people would complain just because u forgot the surname, all they had to do even if they don’t have computers is ask the customer there address , collect the item of the shelf, ask for ID then check if the name on the ID is the same as on the item.

[Thommo44]

Why not something as simple as when you click 'not delivered' the PDA generates a number that you write on the 739, when it's scanned back in at the office this number/scan gives you the location?

[twoloops]

With the forthcoming bad weather making it impossible to write out a 739 on the doorstep, I put the date, 11am, tick a few boxes & walk number before I leave the office, then just add the house number only, so they know they have parcel returned to the office.

[woody38]

Why not something as simple as when you click 'not delivered' the PDA generates a number that you write on the 739, when it's scanned back in at the office this number/scan gives you the location?

Good idea but thing it’s to easy for RM, need to suggest it to the new geezer in charge think there’s a ling on the Royal Mail tv sight for people to but there suggestions.