I've had a really shitty day
Got in at 9am, s**t had already hit the fan with numerous duties not covered and I was asked to do the missorts which is on someone else's duty. This meant not doing my work cos the missorts take priority.
The enquiry office bell kept ringing the moment after I left the office, I eventually had a stack of surcharge and P739 cards to write in the relevant books as collected. I had several people kicking off about the surcharge fee including one guy saying that our mission statement guaranteeing value for money isn't being adhered to etc etc

I asked him for the 4th time if he wanted the item or did he want to send it back... he eventually got his hand in his pocket and paid for the bloody thing.
Then some registered blind guy phoned up asking me to get someone to bring the surcharge item to his house so he could pay us as he couldn't get to us. I advised him I had no one available to go. He said "but there are people there, I can hear their voices". I said yes, there are people here but they're waiting to go out on their collections which are now 15 minutes late and they still don't have vans to go do them. Also they're not meant to divert from their collection route as specified in the security rules etc. He said "you're not being very helpful" at which point I switched off and lost interest. He then arrived at the office about 20 minutes later after his wife had driven him there...
Then one of the collections guys decided to cut off to time and because he was late going out, he didn't go to 8 boxes. Another guy got fed up of waiting for the transit van to arrive back so he could take the mail to the next local D.O. to go to the M.C. so he cut off too. So I had 8 boxes not scanned, no one to take the mail to the D.O., no van to take the mail to the D.O., all my own work to do...
So, I left 5 minutes late and left the rest of the work for the people to do on Monday seeing as they've left early every day this week and left me to do their work. Balls to em.