Royal mail pushing parcel collect

[norris9]

A customer came looking for me once to hand me their parcel for collection, they panicked when I didn't knock when delivering the mail...but I would have gone back to their house later to collect the parcel....

anyhow, he was frustrated with me (no idea why)....and went on to say 'this is supposed to be collected by 3pm today'...it was 12.10pm....so I was like 'so why are you upset....I still had almost another 3 hours to collect this.....

point being, I believe the current collection window is pretty huge, so you are unlikely to pick parcels up late.

[LouBarlow]

I feel like they need to figure out the logistics for making the collection window narrower for this to be really successful, and given they haven’t even managed to do so for deliveries of tracked items yet, I’m not optimistic. Nobody is staying in all day, waiting for the postie, to save a few pennies.

[ted_e_bear]

I feel like they need to figure out the logistics for making the collection window narrower for this to be really successful, and given they haven’t even managed to do so for deliveries of tracked items yet, I’m not optimistic. Nobody is staying in all day, waiting for the postie, to save a few pennies.

I think they're trying as far as the trackeds are concerned, just need to get rid of those pesky items of mail....

[Barnacle]

‘Nobody is staying in all day waiting for a postie, just to save a few pennies.’

Businesses operating from homes are doing exactly that.

[Deadly]

I'm sure this has been asked before but are businesses supposed to use this service?

[Barnacle]

I'm sure this has been asked before but are businesses supposed to use this service?

Businesses are supposed to use the paid for service but I think most of us have at least one homeworker on their walk who regularly has monumental amounts for collection.

[qwerty2]

I'm new starter couple months in company, today noticed RM not only pushing on collection but further advertising ( on Facebook) 2h collection slot ??? I'm wondering how they planning to fulfill these promises ???

Customers are already given a slot based on PDA times, we aren't told the times though.

Always been told there’s no time limit on collecting parcels

[claretandblue]

I'm new starter couple months in company, today noticed RM not only pushing on collection but further advertising ( on Facebook) 2h collection slot ??? I'm wondering how they planning to fulfill these promises ???

Customers are already given a slot based on PDA times, we aren't told the times though.

Always been told there’s no time limit on collecting parcels

Ive had customers say "you're early/late"

[rubberbond]

It’s all fine and dandy pushing all these new “ innovation “ services ,yet they haven’t / can’t get / keep the staff to fulfill their core obligation to deliver letters,if they can’t be trusted to do that why would you trust them to collect your parcels.

[LouBarlow]

‘Nobody is staying in all day waiting for a postie, just to save a few pennies.’

Businesses operating from homes are doing exactly that.

I don’t know of any businesses using the customer collection option when other payment plans are less expensive.

[Barnacle]

‘Nobody is staying in all day waiting for a postie, just to save a few pennies.’

Businesses operating from homes are doing exactly that.

I don’t know of any businesses using the customer collection option when other payment plans are less expensive.

Obviously never happens if you don’t know about it.

[Valentina@1]

‘Nobody is staying in all day waiting for a postie, just to save a few pennies.’

Businesses operating from homes are doing exactly that.

I don’t know of any businesses using the customer collection option when other payment plans are less expensive.

Obviously never happens if you don’t know about it.

He’s Font of all knowledge

[LouBarlow]

‘Nobody is staying in all day waiting for a postie, just to save a few pennies.’

Businesses operating from homes are doing exactly that.

I don’t know of any businesses using the customer collection option when other payment plans are less expensive.

Obviously never happens if you don’t know about it.

And you do? Why would any business choose to pay the more expensive option when it comes to postage?

[Smoothbackground]

We have a few small/home businesses in our DO area taking advantage of the free collections and sending maybe five or six packages a time, albeit with the sender’s name rather than a business name, so you do get smaller businesses using it. You can even have a second class signed-for small parcel collected for free — I had thought it was just tracked. However, the big earner for RM with the customer collect will surely be the Amazon returns — I’ve collected quite a few this week. Perhaps the “customer collect” thingy is really to entice the big names to use RM for returns.

[LouBarlow]

We have a few small/home businesses in our DO area taking advantage of the free collections and sending maybe five or six packages a time, albeit with the sender’s name rather than a business name, so you do get smaller businesses using it. You can even have a second class signed-for small parcel collected for free — I had thought it was just tracked. However, the big earner for RM with the customer collect will surely be the Amazon returns — I’ve collected quite a few this week. Perhaps the “customer collect” thingy is really to entice the big names to use RM for returns.

Exactly my experience. We pick up as many Amazon returns as we do anything else.