DPD Becomes First Courier to Provide one Hour Home Delivery

[TrueBlueTerrier]

DPD Becomes First Courier to Provide one Hour Home Delivery Slot

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BIRMINGHAM, England, February 3 - Hundreds of thousands of Brits can now look forward to a better home
shopping experience thanks to DPD, who've become the first parcels company to
provide customers with a one hour window for their home deliveries.


Launched today across the UK, home shoppers who buy from retailers
shipping with DPD can receive a free SMS or email giving them a precise one
hour window in which the driver will arrive. Big name retailers among the
1,500 companies who've already signed up for the service include mobile
phones giant Three, Currys and online gift company iwantoneofthose.com

The new service means an end to 'Sorry we missed you' cards and to taking
time off work to wait at home for a parcel. If the recipient of the SMS knows
that they won't be in to sign for the package, they can text back and arrange
for DPD to deliver on a more convenient date.

The scale of home delivery hassles experienced by UK householders was
highlighted in a recent survey by pollsters Opinion Matters which found that
of 1,369 adults:

- 87% have waited in all day for a delivery without knowing when it would
arrive and 23% of us have done it four times a year or more
- 82% find it 'frustrating' or 'very frustrating' to wait at home for a
delivery, not knowing when it will arrive
- 10.2% have fabricated an excuse to stay off work and wait for a
delivery. Excuses included: 'my gerbil has died', 'my budgie is dying',
plus less imaginative porkies such as 'migraines', 'waiting for a
plumber', and 'a dodgy prawn sandwich'.
- 80% have had to go to a parcel depot or Royal Mail office in the last
12 months to collect a parcel. And 27.5% have made five visits or more.
In a move designed to make these frustrations a thing of the past, DPD
has invested GBP2m over the past two years developing the technology needed
for its one hour delivery window. As the company makes around 20 million
deliveries a year to home addresses, it's expected that the new service will
lead to far fewer 'Sorry we missed you' cards and also mean that consumers
have to make fewer journeys to collect packages from parcel depots.

The Opinion Matters survey shows that 82% of people would find a one hour
delivery window 'very useful' and that a further 14.2% would find it
'useful'.

DPD CEO Dwain McDonald said: "Most online shoppers are busy people who
love the ease of buying on the internet at any time of day or night but
resent the inconvenience of waiting in all day for a delivery. That's why
we're confident that our one hour service is the solution that shippers and
shoppers alike have been waiting for."

"Consumers who value their time are more likely to re-order from
retailers who proactively communicate with them to make the delivery
experience as convenient as possible."

David Smith, Director of Operations at IMRG, the membership community for
the e-retail industry says: "Our own research shows that 62% of online
shoppers have experienced a failed delivery due to nobody being at home and a
further 38% are put off purchasing because delivery times are too vague.
That's why we think that the new DPD offering will be welcomed by retailers
and by their customers."

Consumer Focus, the statutory body campaigning for a fair deal for
consumers, recently called for courier companies to: "keep up with the world
around them and develop more suitable ways of delivering parcels."

Dwain McDonald adds: "Our new service means more 'right first time'
deliveries which will also produce environmental benefits in the shape of
fewer return journeys to attempt delivery, reduced fuel consumption and lower
carbon emissions."

Note to editors

DPD is a subsidiary of GeoPost UK, a division of French postal group, La
Poste. It employs 5,000 people in the UK and operates more than 1,700
vehicles from over 40 locations. Its head office and national sortation hubs
are based in Smethwick, Birmingham and the company provides a wide range of
express delivery services in the UK and abroad.

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For further information, please visit: http://www.dpd.co.uk" onclick="window.open(this.href);return false;

[DGP1]

DPD they usually can't even get the right address let alone deliver within a 1 hour window.

ps. people don't usually wait in for any deliveries that I try to do

[Broxi51]

And when they fail to deliver within that one hour period do they refund the postage????????????

F*ck off DPD. You are p*sh. I ordered a 40 inch tv, dvd player and stand. These cretins delivered it and gave me the stand and the dvd player. He was about to drive off when I mentioned I was waiting for the tv. He said hold on and went into the back of his smallish van and produced the tv. How the f*ck do you miss a 40 inch tv in a small compartment? Twats!!!