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Advice please on why my small parcel sent to Ireland has been returned for 'failed electronic customs clearance'

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em1
Posts: 2
Joined: 29 Apr 2024, 13:07
Gender: Female

Advice please on why my small parcel sent to Ireland has been returned for 'failed electronic customs clearance'

Post by em1 »

Hi, my small parcel sent to Ireland has been returned (2nd time) for ' failed electronic customs clearance'. I filled in all the correct documentation, correctly. Following all online guidance & help at the post office. The manager at my local sorting office suggested I ask on here as no one knows why it's been returned. Appreciate any advice, thanks!
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BenacreNick
Posts: 703
Joined: 18 Jul 2022, 13:27
Gender: Male

Re: Advice please on why my small parcel sent to Ireland has been returned for 'failed electronic customs clearance'

Post by BenacreNick »

Is there an orange or green explanation sticker from the Customs people ?
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Snaggletooth
EX POST OFFICE
Posts: 2039
Joined: 13 Sep 2011, 20:17
Gender: Male

Re: Advice please on why my small parcel sent to Ireland has been returned for 'failed electronic customs clearance'

Post by Snaggletooth »

What exactly are you sending, and is it going to Northern Ireland or the Republic? And hopefully you specified the Republic of Ireland in the address on the front of the parcel if going there (“Ireland” by itself is insufficient).
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em1
Posts: 2
Joined: 29 Apr 2024, 13:07
Gender: Female

Re: Advice please on why my small parcel sent to Ireland has been returned for 'failed electronic customs clearance'

Post by em1 »

A pink/orange explanation sticker.
Book
And addressed to 'Ireland' not 'Republic of Ireland'
That must be it!
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