A customer is blocking their letterbox (closing premises) until the threat is over. What is the guidance on delivering mail?

[POSTMAN]

Where we are physically unable to access a customer’s property and/or they have blocked up their letterbox to prevent delivery then this should be treated as a Delivery USO suspension.

In this circumstance, the Delivery Office Manager should create a case for the addressee(s) on the USO Sharepoint to request the suspension.

The manager can then download the standard letter from the Sharepoint site that explains that we will hold all mail (for up to 18 days) for someone to collect (with the appropriate identification) or we can deliver to an alternative address in the Delivery Office catchment area.

If this letter cannot be handed to the customer and there are no other contact details available for the customer (e.g. telephone number, email address) then the letter should be left on the customer premises in a place where the occupier can clearly see it.

If a customer has had to close their own premises due to an outbreak, what would colleagues do with the customer’s mail?
We would aim to keep customers mail safe until they’re able to collect it, have it redelivered or redirected/diverted to an alternative address. We will deal with these requests on a case by case basis.