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Need advice

A forum for our Mail Centre, Processing and Distribution colleagues.
Biggz_69
Posts: 6
Joined: 18 Aug 2019, 16:54
Gender: Male

Need advice

Post by Biggz_69 »

Hey there guys im recieveing a christmas gift from los angeles california it was shipped with USPS on the usps tracking it shows last updated 16th december 2019 and just says departed transfer airport london united kingdom i am aware that it is now in customs proccess but theres no updates about that do you guys think its a delay because of the christmas period is the heathrow distribution centre even open?
baldrick
EX ROYAL MAIL
Posts: 5038
Joined: 13 Sep 2007, 23:37
Gender: Male

Need advice

Post by baldrick »

HWDC is open 24/7 365 days a year, probably only skeleton staff on Christmas Day.
It will almost certainly be with Customs, obviously very busy at this time of year.