The Post Office wins award for transformation program

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Since its separation from Royal Mail Group in 2012, the Post Office has modernised over 7000 branches, providing an extra 200,000 opening hours for customers to access its services. You’ve probably noticed that thousands of Post Office branches now open from early in the morning until later in the evening. It is also the largest retail network open on Sundays with over 4000 branches open seven days a week.

In recognition of the transformation, the Post Office’s network transformation programme has received the Customer Service Award at the 2017 World Post and Parcel Awards 2017.

The World Post and Parcel Awards, which are judged by a panel of global mail experts, aim to recognise and promote excellence for organisations operating in mail markets across the globe. The Customer Service Award recognised the Post Office’s achievements in delivering the biggest transformation programme in UK retail history, improving services for customers and communities all over the UK.

• “The Award recognises the pace and unprecedented scale of the changes achieved across the Post Office business. It’s a tribute to all the people in our network who are working hard to make services better for customers and ensure our branches thrive, not only for today’s customers, but for future generations too.”
  – Kevin Gilliland, Post Office Chief Executive, Retail

As someone who ran their eBay business visiting the Post Office on a daily basis for almost a decade I’m familiar with the queues that used to form in the afternoon with eBay sellers keen to despatch their parcels. Today with self service machines, Drop & Go and a host of other measures, today it’s infinitely quicker and more convenient for small sellers who still use the Post Office.

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[oypostie]

today it’s infinitely quicker and more convenient for small sellers who still use the Post Office.

that's if you still have a Post Office. Seem to be closing in droves now