'We are being diddled out of our dues'

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Missing Christmas cards was the tip off for residents of a Harrow street that their post was not being delivered.

People living in Chester Drive say their post was not delivered properly from the end of November last year to after the New Year.

As well as missing Christmas cards, resident Janet Phillips said she didn't get three house insurance renewal notices.

The 72-year-old said Royal Mail has not given them any answers about why the deliveries weren't made, what action has been taken to ensure it doesn't happen again or what is being done to find their missing post.

She said: "We want our mail. We'd like an answer and to know where our post is - has Royal Mail even looked for our post?

"We are being diddled out of our dues. People posted these letters, they paid the correct amount for postage - we're all getting very angry about this.

"We are looking about taking it to the Ombudsman. There doesn't seem to be any progress whatsoever on searching for this mail. Royal Mail aren't making any effort."

Mrs Phillips and her neighbour Lesley Ralphs took it in turns to go to the sorting office, firstly to notify Royal Mail of the problem and then in an attempt to get their missing mail.

Mrs Phillips said: "It's become quite a saga. We are actually at the end of the delivery round. At the end of November my friend from up the road asked if I had been getting all my post, I thought it was strange I hadn't been getting as much as I expected. We kept track and built up a picture."

After the complaint bundles of letters wrapped in elastic bands were delivered, but the residents are still missing several items of post that they want back.

Mrs Phillips said she has never managed to find out from Royal Mail what action the company had taken to ensure it didn't happen again.

She added:"We are getting deliveries now, but I don't know if we can trust them - how do we know we're getting it all?"

Rhys Jones, a spokesman for Royal Mail, said: "We are very sorry to hear of our customers’ concerns about mail deliveries in the Chester Drive area of Harrow.

"We are continuing to investigate this matter and are committed to providing a first class service to all our customers."