RM say no to new post office but will investigate complaints

Post by **TrueBlueTerrier** » 18 Nov 2014, 17:41

Royal Mail say no to new post office, but will investigate complaints

http://www.thisislocallondon.co.uk/news/11609211._/" onclick="window.open(this.href);return false;?

Royal Mail has rejected calls to open a new parcel collection point after complaints from unhappy customers.

The company closed its Hornsey Sorting Office in September, forcing people to travel to the Bush Industrial Estate in Tufnell Park to collect missed packages.

Royal Mail promised a new re-delivery service to the Hornsey area to compensate for the closure of the office.

But customers remain unhappy with delays and errors. Alex Dickinson, of Weston Park, said the relocation of the sorting office to Tufnell Park had been “immediately terrible”.

Sally Hopkins, a spokesman for the postal service, said: “We are trialling an early morning redelivery service for our customers in Hornsey and we have seen a reasonable take-up of this service since it was introduced in September.

"In a small number of cases, we have not delivered the first class service our customers expect and deserve from Royal Mail and for this we can only apologise.”

In a meeting with Lynne Featherstone on Friday, Royal Mail said they would not open a local collection point in Hornsey, but promised to investigate all the complaints they received.

More than 1,000 residents protested against the planned relocation.

Ms Featherstone, who described the closure of the sorting office as “a huge blow”, said : “If the complaints I’ve received by my constituents are anything to go by, the Royal Mail redelivery scheme clearly isn’t working as it’s supposed to.

“Residents are having to pay more for redelivery, or make the long journey to the Bush Industrial Estate to get their parcels.

“This is not convenient for elderly or disabled people, those with small children, or people with limited free time. I will forward all the complaints and keep pushing Royal Mail to improve services, particularly in run up to Christmas.”