Ofcom report shows high satisfaction for Royal Mail

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Ofcom report shows high satisfaction for Royal Mail postal service

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Postal service regulator Ofcom has reported high satisfaction for the Royal Mail postal service in its 2013 report. The highlights include:

- 87% of people in the UK are satisfied with the postal service.
- 67% of consumers said they were satisfied with the postal service in terms of value for money.
- 94% of consumers are satisfied or very satisfied with Royal Mail’s Delivery to Neighbour service.

The deliver to neighbour service was rolled out nationally in September 2012. Apparently more than a quarter of consumers (28%) have used it since then.

Mike Newnham, Royal Mail’s Chief Customer Officer said of the report: “We are very pleased to see the postal service getting high scores for customer satisfaction. Our postmen and women work very hard to deliver to 29 million addresses six days a week, and the Ofcom report shows how much that service is valued. We welcome the feedback on Delivery to Neighbour especially; this is one important way of helping us conveniently deliver parcels to customers, so it is very pleasing to see so many customers are satisfied with the service.”