Royal Mail officially announces Small Parcel size change

[TrueBlueTerrier]

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Royal Mail have at last officially announced the new Small Parcel sizes.

From today customers will be able to send items such as clothing, shoes and small electrical items through their new deeper Small Parcel format measuring 35cm x 25cm x 16cm. To date items of that size have been classed as a Medium Parcel.

The new deeper Small Parcel size will be in addition to the existing wider Small Parcel format measuring to 45cm x 35cm x 8cm. The change applies to consumers, small non-contract business and franking customers. The price change will, according to Royal Mail, ensure that they offer the cheapest price in the market for shoe box size parcels of up to 1kg in weight.

There’s no indication that the new sizes will ever be available for contract customers, but to be honest Royal Mail’s Tracked offerings probably make more sense for those shipping in volume anyway.

Nick Landon, Managing Director of Royal Mail Parcels, said: “Royal Mail has responded to feedback from customers and stakeholders to enable customers to send a greater range of items through our Small Parcels format. Royal Mail will continue to respond to changing customer needs and support the growth of the UK parcels market. Royal Mail constantly engages with its customers, will continue to do so and may propose further changes in the future to meet customer and market requirements and remain competitive“.

This is going to make things interesting for other carriers, many of whom upped their prices earlier in the year when Royal Mail changed their size formats. Obviously too many parcels have been going to the competition so laying down the gauntlet and stating that they offer the cheapest price in the market for show box sized parcels up to 1kg demonstrates that they’re determined to win the business back.

[UnhappyGremlin]

This is going to make things interesting for other carriers, many of whom upped their prices earlier in the year when Royal Mail changed their size formats. Obviously too many parcels have been going to the competition so laying down the gauntlet and stating that they offer the cheapest price in the market for show box sized parcels up to 1kg demonstrates that they’re determined to win the business back.

It was their own fault they lost it.
Many on here pointed out the MASSIVE error in the price changes.
RM was unrepentant.
Until they lost masses of business.
At which point they changed pricing and sizing due to 'customer feedback'.
Even now, RM won't admit it made a mistake.