Royal Mail No6 in world : for now

[POSTMAN]

http://www.scotsman.com/news/uk/royal_m ... _1_2016623" onclick="window.open(this.href);return false;

BRITAIN has the sixth best mail service in the world but is rapidly being overtaken by other countries as it cuts post offices, a new think tank study has revealed.

For anyone frustrated by waiting in for parcels or seeing their Christmas cards go missing, some of the figures will not be surprising. However, customers are still better off with the Royal Mail than rival services in countries from France and Italy to China and South Africa, the study showed.

The Royal Mail lags behind some nationalised and privatised rivals, including countries with much greater distances to cover to deliver post every day. But most national services are improving faster than Britain’s.

The UK ranks just 16th out of 19 for improvements to its postal system, said Oxford Strategic Consulting (OSC).

And from 2007-2010, Britain’s Royal Mail was the only one of the 19 services to have “reduced its postal office network significantly”, the study found.

It analysed and ranked the postal services operated nationwide in the 19 most developed countries of the world to find the US top, followed by Japan.

Australia, despite the massive distances and sparse population, is rated third, with Korea fourth and Germany fifth. The Royal Mail is next, one place ahead of France.

OSC compared the number of people served by each post office, letters and parcels delivered per postal worker, and the overall efficiency rating for the service.

Royal Mail’s employees delivered 15 per cent fewer parcels in 2009 than in 2007, but managed 4 per cent more letters.

The UK’s rating for performance and public trust was lower than its overall standing, coming in at 11th, after neither rising nor falling from 2007 to 2009.

OSC director William Scott-Jackson said: “If you could live anywhere in the world and were sending a package to someone this Christmas, you would want to be in the US, Japan or Australia.”

Postal services across the world are losing business to digital communications as e-mails replace letters. But they are gaining from parcel deliveries through online shopping.

The secret, said the OSC study, was to make postal services reliable and fast, particularly when it was needed most such as at this time of year.

Prof Scott-Jackson added: “People tend to think the internet has made the postman redundant, but postal services provide the backbone for e-commerce deliveries.”

The US Postal Service came top for combining a high level of efficiency while maintaining the trust of its public.

It delivers 268,894 letters per employee per year on average. Britain’s postmen and women, in contrast, deliver less than half that – 121,418 letters per person per year.

Japan Post is in second, with the best parcel efficiency in the world, and Australia Post is third.

Even though it is much larger, Australia offers one post office for every 5,573 citizens, better than Germany and comparable with the UK’s 5,146 people per Post Office.

The national postal systems improving the most, though, are in emerging markets where Turkey’s PTT was rated the fastest improving service over the three-year period.

Brazil’s national service, Correios Brazil, was the second most improved service.

[Wessex]

+4.46 % number of letters delivered per employee of rm in 07-09 according to the report.So mail volumes were falling or not falling depending on who/what you believe but efficiency definitely increased

845 parcels average per year per employee seems remarkably low .I would imagine I delivered 100 a week on average although perhaps it depends on definitions ?

Nice to see rm are not as inefficient as we are constantly told they are , despite the best efforts of some to cock our service up.

[Stormproof]

Royal Mail’s employees delivered 15 per cent fewer parcels in 2009 than in 2007, but managed 4 per cent more letters.

Letters not down 10% then

[blackadder]

Royal Mail’s employees delivered 15 per cent fewer parcels in 2009 than in 2007, but managed 4 per cent more letters.

Letters not down 10% then

4 per cent more letters cos we got bigger rounds

[bag69]

Just goes to show how much this company lies.

[osgoody1970]

do not believe that crap, we are,....and always will be, the best post office in the world!!!

[slave]

do not believe that crap, we are,....and always will be, the best post office in the world!!!

No, "used to be" - now it's run on greed not service, thus we are not what we once was.


I like the way they compare US to UK letters per employee like it's some major point, how many delivery points have a box at the end of the drive in the US comapred to here??

[Tman]

Royal Mail’s employees delivered 15 per cent fewer parcels in 2009 than in 2007, but managed 4 per cent more letters.

Letters not down 10% then

It doesn't say that, it says-


OSC compared the number of people served by each post office, letters and parcels delivered per postal worker, and the overall efficiency rating for the service.
Royal Mail’s employees delivered 15 per cent fewer parcels in 2009 than in 2007, but managed 4 per cent more letters.

which doesn't mean that letters are up by 4% and parcels down by 15% in total, but per postal worker.

[DGP1]

The US Postal Service came top for combining a high level of efficiency while maintaining the trust of its public.

And it's losing money hand over fist and will soon be cutting services deeper and faster then RM have.

[DGP1]

Royal Mail’s employees delivered 15 per cent fewer parcels in 2009 than in 2007, but managed 4 per cent more letters.

Letters not down 10% then

It doesn't say that, it says-


OSC compared the number of people served by each post office, letters and parcels delivered per postal worker, and the overall efficiency rating for the service.
Royal Mail’s employees delivered 15 per cent fewer parcels in 2009 than in 2007, but managed 4 per cent more letters.

which doesn't mean that letters are up by 4% and parcels down by 15% in total, but per postal worker.

Yeah but per postal worker includes all the useless ones that don't actually deliver

[clashcityrocker]

We're s**t and we know we are.

[Tman]

Yeah but per postal worker includes all the useless ones that don't actually deliver

Sure does, and even the ones that do...