New Royal Mail boss Moya Greene has blessing of the unions

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At Canada Post, an organisation facing many of the same challenges engulfing
the Royal Mail, she has overseen five years of profitability. In 2009, net
income was C$281m (£183m), an increase of C$191m, despite postal volumes
falling 8pc. The increase was achieved through cost-cutting and reducing
employed benefits. These were secured without major union rebellions,
although highly-critical websites named after Ms Greene suggest there was
some anger at her decisions, such as closing a plant in Quebec.

Marc Courtois, the chairman of Canada Post, said: “While we are sorry to
lose Moya, she leaves Canada Post extremely well placed to face the future.”
Ms Greene herself said: “I am honoured to be joining such a great company
and to be working with its customers and its people at such a momentous time
in its history.”

As well as a long public sector career, Ms Greene has enjoyed major roles at
three of Canada’s biggest private companies – Toronto-Dominion Bank,
Canadian Imperial Bank of Commerce and Bombardier, the aircraft
manufacturer. However, she had mixed results in the private sector, and
stepped down at Bombardier in 2004 alongside Paul Tellier, the chief
executive, as the share price tumbled.

She takes over Royal Mail after annual results showed a 26pc increase in
operating profits but the first decline in revenues in a decade. The
organisation has implemented a £2bn modernisation programme, similar to Ms
Greene’s in Canada, in an attempt to deal with a sharp decline in volumes.