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Man loses court case over posted present

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Stormproof
Posts: 6116
Joined: 07 Jul 2007, 21:03
Gender: Female

Man loses court case over posted present

Post by Stormproof »

02 May 2009
By Jane O'Neill
http://www.sunderlandecho.com/news/Man- ... 5229915.jp" onclick="window.open(this.href);return false;

A devoted dad vowed to see the Royal Mail in court after a birthday present went astray.
Derick Innes, of Downhill, Sunderland, posted the package to his six-year-old daughter, who lives in Thailand.

The 59-year-old thought 14 days would be enough time for little Mook's gift to arrive – but it did not show up for more than two months.

By then Derick had already sent money to wife Lalita so she could replace the presents.

Derick, a fitter, took out a private legal case against the Royal Mail, which was heard at Sunderland County Court.

He told District Judge Lascelles how the A4-sized package was sent from the UK to New Zealand, which Post Office workers told him was a mistake.

But after hearing evidence from David Wilkinson, a barrister representing the Royal Mail, the District Judge threw the case out.

Mr Wilkinson said there was no contract between the Royal Mail and its customers promising International Delivery within a certain time.

Summing up, District Judge Lascelles said: "If it had been a delivery item within the UK, there would have been a provision for compensation, or if it had been lost or damaged for overseas items, but not for delay, as obviously when it leaves the UK it is outside the control of the Royal Mail."

Derick sent the parcel International Signed For, which provides a tracking service until post leaves the UK.

He says this was recommended to him by experienced Post Office staff, and he did not know there was no compensation for delayed post.

"I can understand if the parcel had gone to Bangkok, then got delayed – the Royal Mail would have fulfilled their contract," he said.

"But my argument is they sent it to New Zealand by mistake.

"I'm never going to use the Royal Mail again for international items. I just want to make people aware what could happen if they are sending things to places like Thailand.

I wonder how much that court case cost him :crazy:
So keep on moving, moving, moving your feet
Keep on shuf-shuf-shuffling to this ghost dance beat
Just keep on walking down never ending streets


Illegitimi non carborundum
not me
Posts: 2735
Joined: 10 Aug 2007, 15:07
Gender: Female
Location: Uranus

Re: Man loses court case over posted present

Post by not me »

he had no chance here
as for never using RM for international items
if its under 2kg its the cheapest option
baldrick
EX ROYAL MAIL
Posts: 5038
Joined: 13 Sep 2007, 23:37
Gender: Male

Re: Man loses court case over posted present

Post by baldrick »

Sounds like the item went through HWDC. The 'state of the art, cutting technology sorting machines'
there do seem to misssort to similar looking place names, eg Ireland to Iran, Brunel University to Brunei,
from where they are returned weeks later. But that's modernisation I suppose.
johnsouthwales
Posts: 833
Joined: 05 Mar 2009, 19:07
Gender: Male

Re: Man loses court case over posted present

Post by johnsouthwales »

i always thought there were agreements between other postal services anyway. if it was rm fault fro sending it to nz, then its their balls up not a sorting machine.. didnt see the judge having a go at rm for this...tut.. this is whats wrong with this poxy country!!

if rm make a balls up, then its their responsibility to correct it, retrieve it, redirect it end of. and they could have made discretionary compensation, not this "oh it's not our responsibility as soon as it leaves the uk" . stinks doesnt it? it was their balls up that put it on the plane in the first place. and they made a couple of quid on that worthless track and trace thing.. whats the point of that? soon as it leaves airport, its off the tracker ffs.

no wonder peolple cry out for privatisation if rm cannot do their job and provide the service.

contract is with the sender and the courier....
and here comes avi cohen! oh i say! at the same end, he's got one back!!
johnsouthwales
Posts: 833
Joined: 05 Mar 2009, 19:07
Gender: Male

Re: Man loses court case over posted present

Post by johnsouthwales »

does that mean if grimsby is written on the package, does it read it as germany? tsk
and here comes avi cohen! oh i say! at the same end, he's got one back!!