RM says even second-class delivery is a first-class service

[TrueBlueTerrier]

http://www.theherald.co.uk/news/news /display.var.2471623.0.Royal_Mail_says_even_secondclass_delivery_is_a_firstclass_service.php



More than nine out of 10 first and second-class letters were delivered on time this summer, above the Royal Mail's target, according to figures released yesterday.

A study showed that 93.4% of first-class mail was delivered the next working day after posting, ahead of the 93% target, and 98.8% of second-class mail was delivered within three working days, above the 98.5% target.

Standard parcels, special delivery, international European and business bulk mail services were also all delivered ahead of target.
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Mark Higson, managing director of Royal Mail Letters, said: "These target-beating results are a tribute to the dedication and commitment of Royal Mail's postmen and women but we will not relax and are determined to keep doing all we can to deliver ever-better service to all our customers."

The regional target for postcode areas in Scotland, for first-class mail delivered next day was 91.5%. This figure was exceeded by 11 out of the 13 areas monitored.

Ian McKay, Scottish affairs director for Royal Mail, said: "Our people across Scotland have put in a strong performance and continue to make fantastic efforts to deliver for our customers."

Results on Royal Mail's quality of service are measured independently by Research International. Results are based on the measurement each month of 88,500 sample letters, parcels and packets sent to 6000 addresses.

[norbert]

not so much , moved the goalposts as relaid the pitch - our people they parrot it out like robots

[axeman]

If you can't see it how do you gauge it .........more selective royal fail figgures ?