RMCtv : Join us for a special edition of RMtv, in which the business responds to some of the key talking points and answers colleagues' questions on the Universal Service.

[POSTMAN]

Join us for a special edition of RMtv, in which the business responds to some of the key talking points and answers colleagues’ questions on the Universal Service.

It comes after Ofcom shared a report detailing possible options for the future of the Universal Service. After which, we asked for your views and questions.

In this programme, Director of Corporate Affairs, Jenny Hall, puts some of them to Chief Legal Officer, Matt Newman, and Director of Public Affairs and Policy, David Gold.

Timecodes of the key topics covered:

• 30 seconds: Ofcom’s call for input

• 1 minute, 47 seconds: Why we must change

• 2 minutes, 57 seconds: What’s next?

• 3 minutes, 54 seconds: Business’ preferred route

• 4 minutes, 22 seconds: Impact on jobs

• 5 minutes, 28 seconds: Finances

• 7 minutes: Customer views

[Nickvilla20]

What a load of corporate rubbish that was. We know they want to minimise the USO as much as possible so they should just say it.

[Philbag70]

We know what you're up to RM. Stop lying to everyone. We don't trust you. We don't believe anything you say. You've cried wolf too many times. Your workforce are NOT on board with you

[postslippete]

Mail delivery is our unique selling point over our competitors and keeps us all in jobs. I understand that Royal Mail wants all the revenue that they get from letters and hate having the shackles of the USO to deliver it 6 days a week. It is simple economics that if the business only delivered letters 3 days a week instead of 6 then they wouldn't need as many staff and as Royal Mail pays over £5 billion a year in wages, that is a huge cost reduction. Running the universal service down and rightsizing the business has been in full flow ever since the pandemic.

And if IDS were completely open and transparent about their true financial position instead of continually cooking the books to show "losses" then I would agree that the USO is unsustainable, but right now it isn't because it has been spending billions on parcel hubs, has a very profitable GLS operation abroad and our company is owned by billionaire shareholders who continually take money out of the company. No one knows what a business model of Royal Mail delivering letters 3 days a week would look like but if they keep putting the postage up and delivering an unreliable service where customers don't know when their mail is going to arrive, then its obvious that letter traffic will continue to decline and customers will stop using it. That is bad news for the company in the long run because after they have sold off half of the delivery offices and got rid of thousands of staff it would mean that we are essentially trying to compete with the 'gig economy' like Amazon and Evri for the bulk of our remaining revenue in parcels.

Business lesson to these two overpaid dimwits in how to ruin a company's brand

[rubberbond]

What a load of corporate rubbish that was. We know they want to minimise the USO as much as possible so they should just say it.

You deserve an award for just watching it , I can’t watch these things as they just irritate me with their patronising tone.

[qwerty2]

Not listening to their crap anymore just like the union

[Mr Rush]

Join us for a special edition of RMtv, in which the business responds to some of the key talking points and answers colleagues’ questions on the Universal Service.

• 1 minute, 47 seconds: Why we must change

Thanks, I'll ignore this in turn.

[norris9]

Give me a 3 day a week contract and we are good.

[qwerty2]

Give me a 3 day a week contract and we are good.

How about no job - 3 days - less staff

[tramssirhc]

'our unions'.

[norris9]

PEOPLE IN THE VIDEO SOUND LIKE OUR MANAGEMENT: "Mail is down".

POSTIES: "Ok - but why am I so busy that I cannot complete my round within my contracted hours".



WE ARE BUSY YOU LIARS!

Mail might be down, but parcels are up. I will also hazard a guess that we did not deliver door2doors in 2004 either, we do now = more work.

[norris9]

3mins 54 seconds: 'Business' preferred route'..... he didn't give a preferred route, he just waffled on, we all know they want to deliver mail on fewer days as possible....the guy is too weak to say it.

Why does this guy say "we have been trying to get a change to the USO for years, but it's taken too long for people to listen"...... and then not even spit out what he actually wants.

[norris9]

"We really aspire to taking a larger share of the parcel market"....

that likely means owner drivers ?

I have recently ordered from....Marks & Spencer, ASOS and a baby clothing retailer.... every delivery was done by EVRI.

Retailers preferring EVRI?....because of their low cost..... and how are they low cost - owner-drivers?

[cockneyrebel]

Lot of Rhetoric and as usual no substance !
No Actual Ideas/Plans
Contradictions galore we need to change now-oh it will take time !!!!! just one of them !
Wondering how much the Company could save without those 3 roles/Salaries half a million ??
The job revolves around 3 fundamental basics
Collect/Sort/Deliver
Company way to top heavy in Senior Management whose day to day impact on those 3 fundamentals is virtually zero
They always hark back to 2004
Cannot remember it harder than what it is now-Because it was not !!
And the reason it Harder now ?
Management failures/revisions/plans all of which not worked
Losing Experienced People/not the knowledge there anymore
30 hour contracts-not a long term job anymore-no mortgage granted on those hours
Paid differently to colleagues ??
Every Company that has tried that approach ? It fails
People do not stay-and there not as our leaving HR Lady knows only to well !!
All round the UK some staying day week month !! but 10 plus years-nobody will now
Everybody in a Depot has to sing from the same hymn sheet Only then will depots be cleared again
Talking to our customers ??
Anybody on here know who they spoken to ?
I never come across a soul in South Wales, Essex, Cornwall who ever spoken to them ?? No Surveys Nothing ??
Simple question MS Hall Depots cleared in 2004 with 20 billion
But 7 Billion failings are UK wide and daily as National News knows only to well

[scotchy1962]

Lot of Rhetoric and as usual no substance !
No Actual Ideas/Plans
Contradictions galore we need to change now-oh it will take time !!!!! just one of them !
Wondering how much the Company could save without those 3 roles/Salaries half a million ??
The job revolves around 3 fundamental basics
Collect/Sort/Deliver
Company way to top heavy in Senior Management whose day to day impact on those 3 fundamentals is virtually zero
They always hark back to 2004
Cannot remember it harder than what it is now-Because it was not !!
And the reason it Harder now ?
Management failures/revisions/plans all of which not worked
Losing Experienced People/not the knowledge there anymore
30 hour contracts-not a long term job anymore-no mortgage granted on those hours
Paid differently to colleagues ??
Every Company that has tried that approach ? It fails
People do not stay-and there not as our leaving HR Lady knows only to well !!
All round the UK some staying day week month !! but 10 plus years-nobody will now
Everybody in a Depot has to sing from the same hymn sheet Only then will depots be cleared again
Talking to our customers ??
Anybody on here know who they spoken to ?
I never come across a soul in South Wales, Essex, Cornwall who ever spoken to them ?? No Surveys Nothing ??
Simple question MS Hall Depots cleared in 2004 with 20 billion
But 7 Billion failings are UK wide and daily as National News knows only to well

A lot of substance in your comments, and if we could get the board to read it they might even take some of it and use it.
But then again they consider us to be overpaid and lazy..... so maybe not.