ASDA customers in almost 50 locations can now return parcels from more than 100 of the UK’s most popular retailers and George.com at the same time as receiving their regular grocery delivery.
From this month, customers in selected locations can hand back any unwanted items they may have to an ASDA home shopping driver when accepting a grocery order - without the need to visit a store or returns location.
The trial will give shoppers greater flexibility when returning George and fashion items bought online and utilises ASDA’s toyou parcel network, enabling customers to track their package from the doorstep all the way back to the original retailer.
To take advantage of the service customers need to follow the process with the relevant retailer and have an online grocery order scheduled with ASDA.
The move will make online returns more convenient for George customers and gives greater accessibility to ASDA’s toyou service, which will be available to online grocery customers in the 48 trial locations for the first time.
Simon Gregg, Senior Vice-President of E-Commerce at ASDA, said: “We know that customers increasingly want to be able to access more services more conveniently to better fit in with their lifestyle. By partnering with toyou to efficiently use space available within our home shopping vans, we’re able to offer online grocery customers an additional service that makes it simple to return items purchased via George.com and hundreds of the nation’s favourite retailers.
“With many more of us now shopping for fashion items online, this trial gives customers added value when they shop with us.”
From this month, online groceries customers in the following stores will be able to participate in the trial:
Huddersfield
Scunthorpe
Peterlee
Wembley
Dunfermline
Brynmawr
Shrewsbury
Bodmin
Cardiff Coryton
Leamington Spa
Sheffield Mosborough
Skelmersdale
Oadby
Stanley
Stockton
St Austell
Bury St Edmunds
Straiton
Kirkcaldy
Huntly
Ashton
Leigh
Gateshead
Aberdare
Toryglen
Dundee Milton
Halifax
Poole
Galashiels
Blackpool
Bristol Whitchurch
Burnley
Abbey Park
Glenrothes
Bishop Auckland
Hereford
Rochdale
Charlton
Accrington
Portlethen
Boldon
Sittingbourne
Brierley Hill
Pembroke Dock
Byker
Bridge of Dee
Worksop
Irvine
A full list of retailers eligible for the service via toyou can be found here: https://www.toyou.co.uk/