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Which : Best and worst delivery companies

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POSTMAN
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Which : Best and worst delivery companies

Post by POSTMAN »

https://www.which.co.uk/reviews/best-an ... zRt3m47ABD

Find out what online shoppers really think of the couriers that deliver their packages.

Wondering which courier or postal service can get your package delivered on time? Delivery can be a double-edged sword – while it offers convenience for most people, it can cause headaches, too.


You might not always get to choose who will be dropping your packages off when you order online, but some websites give you several delivery options.

Or you might be sending packages yourself and want to know which delivery companies shoppers would recommend.

When we asked shoppers about their delivery experiences in 2020, DPD and Amazon had the most satisfied customers for time slots and communication.

Royal Mail scored highly for where parcels are left, while UPS had the lowest satisfaction scores across all categories.

Delivery

Scroll down to see the full tables of how each delivery company scored.

Delivery time slots offered
Rank Delivery company NET satisfaction score
1 DPD 82%
2 Amazon 78%
3 DHL 75%
4 Yodel 72%
5 Hermes/myHermes 70%
6 Royal Mail 69%
7 Parcelforce 66%
8 Royal Mail (signed for) 65%
9 UPS 56%
Sample size: 6789

Communication from the delivery company
Rank Delivery company NET satisfaction score
1 DPD 86%
2 Amazon 85%
3 DHL 80%
4 Hermes/myHermes 77%
5 Yodel 76%
= Royal Mail 76%
6 Royal Mail (signed for) 73%

7 Parcelforce 71%
8 UPS 62%
Sample size: 8,917

Where the parcel was left
Rank Delivery company NET satisfaction score
1 Royal Mail 93%
2 Amazon 92%
3 DPD 91%
4 DHL 89%
= Parcelforce 89%
= Royal Mail (signed for) 89%

5 Yodel 87%
6 Hermes/myHermes 86%
7 UPS 80%
Sample size: 10,249


Here are six must-know consumer rights if your delivery hasn’t gone to plan:

If your order is late, missing or has turned up damaged we recommend that you complain to the retailer - even if you think it’s down to a poor service from the courier, because your contract is with the retailer.

If you paid extra for special delivery and your order arrived later than agreed you can claim back the extra delivery cost as the service wasn’t delivered.

Be aware if you give permission for your delivery to be left in a specified safe place or received by a nominated neighbour and something goes wrong, you will still be considered to have received the delivery. Think very carefully about those options when you’re making a purchase.

If your order arrives damaged or faulty, you have a right to refuse it and get a refund, repair or replacement.

Your delivery must be made without undue delay and within 30 days from the point of purchase unless you and the retailer agree otherwise, this is stipulated by the Consumer Rights Act 2015.

You can also cancel an order for most items ‘bought at a distance’ - for example, online, over the phone or a mail order catalogue.

Need more help? Read our guide to your delivery rights. https://www.which.co.uk/consumer-rights ... lda9w2pukM

How we rated delivery companies
We asked 13,226 members between March - August 2020 how satisfied they were with the courier that delivered their most recent order, excluding groceries.

Participants rated couriers on delivery time slots, communication, where parcels are left and social distancing measures by the delivery driver.
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Celgar
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Re: Which : Best and worst delivery companies

Post by Celgar »

Amazon and the other non-RM couriers that deliver for them were terrible for leaving parcels at the wrong address or by garden gates in the lead up to Xmas 2020.
Adjusting for RM having a higher percentage of the business we are really top of all the tables.
The views I express here are mine alone and do not represent the views of Royal Mail Group.
logicalthinker
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Re: Which : Best and worst delivery companies

Post by logicalthinker »

To be fair, not all services are like for like. DPD definitely do offer the best delivery service in my opinion but then it comes with a premium price. Amazon is not far behind but then that's not a service that just anybody can access for sending packages (you can't get your eBay stuff delivered by Amazon), and they have so many options to receive a package (locker, pickup, safe place etc.) that there's really no reason to miss a delivery. In 20 years of shopping with Amazon I've never had a 'sorry we missed you' card on my doormat, yet Royal Mail's is a regular feature.

I believe Royal Mail offer the best service at the lowest cost for small parcels. However, that comes with some (at times) infuriating pitfalls, such as not knowing exactly which day it's going to arrive (for untracked services), a large (3-4 hours) estimated window of delivery that still might be late, inconsistent use of safe places (one postman will leave it in the wheelie bin shelter but another will not), and having to wait 2 or 3 days for re-delivery if you miss it. Having to wait until Tuesday for redelivery of a package that was missed on a Saturday is a level of service best left in the last century. Even when a Hermes driver fakes a delivery attempt they will at least bring it the next day.
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