Job just gets better- Collections whilst on Delivery

[iHateD2Ds]

I saw a PDA training video on Friday which a was all about picking up Customers parcels from their homes whilst on delivery.

Mrs Smith sells her old cast iron set on eBay and decides to use Royal Mail to pick up her heavy items saving her the time and effort ,she may also get better feedback from her buyer for getting it posted quicker!


Not sure when it goes live but pretty soon I expect

Your job Collection manifest downloads when you scan your walk bar code and even tells you where to search for the parcel ,ie left in shed at the bottom of the garden.

Nice one Royal Mail, increasing more chance of catching the virus

[scoobydo79]

Also going to increase chance of a dog biting You!

[greengiant]

More work for drivers to do...

[hatter68]

Also going to increase chance of a dog biting You!

Got bit last week had to go to hospital

[worktotime]

so more work added to what we cant do now , what a great idea that is and the worse part about this is the CWU have agreed to it , , oh well we still have a finish time

[chickenwittle]

I saw a PDA training video on Friday which a was all about picking up Customers parcels from their homes whilst on delivery.

Mrs Smith sells her old cast iron set on eBay and decides to use Royal Mail to pick up her heavy items saving her the time and effort ,she may also get better feedback from her buyer for getting it posted quicker!


Not sure when it goes live but pretty soon I expect

Your job Collection manifest downloads when you scan your walk bar code and even tells you where to search for the parcel ,ie left in shed at the bottom of the garden.

Nice one Royal Mail, increasing more chance of catching the virus

Or increasing revenue , depending on which way you look at it .

[SpacePhoenix]

How many walks don't get back before the final run taking collections to the MC?

[Deadly]

Details here, there's another thread already running about this

No. 393/20

24th July 2020



Dear Colleagues,

Royal Mail and CWU National Joint Statement – Consumer Collections Pilot and National Deployment

Further to LTB 331/20 which was focused on introducing the training plan for the introduction of Consumer Collections, the Department have now concluded a National Joint Statement for the initial pilot and rollout of the service and product.

As Branches will no doubt be aware there is undoubtedly a demand from online retailers and marketplace sellers to have a doorstep collection service for returns and outbound parcels. This growth in the market is being targeted by Royal Mails competitors, and therefore in order that Royal Mail can compete in the parcels market there is a need to provide a doorstep collection service for customers.

Customers will be able to book a collection on the Tracked Returns Portal; via retailer’s websites; on the Click & Drop shipping system; or on Royal Mail’s app. These items will be collected by the delivery staff who are in the vicinity or attending sites for deliveries.

The Joint Statement issued in June 2020 – LTB 331/20 set out the training plan, as below:

• Work Place Coach (WPC) training sessions to commence on 6th July and finish by the 7th August 2020.

• WPCs to cascade training to frontline OPG’s from 13th July and conclude by 9th October 2020.

Part of the agreed training plan was on the basis that Customers will be able to book a collection on the Tracked Returns Portal; via retailer’s websites; on the Click & Drop shipping system; or on Royal Mail’s app. These items will be collected by OPG’s who are in the vicinity or attending sites for deliveries. The service will be limited to no more than 5 addresses per day/delivery route Monday – Saturday, and items restricted to a maximum of 20kg and size.

Pilot and National Deployment Plan

We have now Jointly agreed with Royal Mail the deployment approach and timescales which are outlined below: –

CWU and Royal Mail via the Local Joint Working Group jointly conduct a pilot in West of England Area over a 4-week period;

• Pilot in the Bristol Operations Manager area – 21st September to 2nd October;

• Expand pilot to the remaining units in the West of England Service Delivery Leader area – 5th October to 16th October.

• Targeted National Launch – 19th October

The Joint Statement reaffirms that Health & Safety is of paramount importance and that the necessary SSOW will be put in place and that all issues arising in this respect will be proper to the relevant RM safety experts and the CWU National Health & Safety Department.

In addition, Branches will note that the Joint Statement also confirms that Royal Mail and the CWU will jointly review progress against the set criteria during the pilot phase including a study involving Industrial Engineers in order to determine and establish the correct time identified for the tasks involved. All data/information generated from the deployment will be shared with the CWU at a National level to assist with further discussions regarding future revision activity and Resourcing to Workload, along with the accuracy of traffic forecasting.

We will also Jointly review the pilot in order to resolve any issues highlighted arising from it and in order to jointly confirm the roll out timescales for National deployment which is targeted to commence on the 19th October.

Any queries to the content of the above please contact the Outdoor Department reference 532, email address: outdoorsecretary@cwu.org.

Yours sincerely,



Mark Baulch

CWU Assistant Secretary

[yubin282]

I saw a PDA training video on Friday which a was all about picking up Customers parcels from their homes whilst on delivery.

Mrs Smith sells her old cast iron set on eBay and decides to use Royal Mail to pick up her heavy items saving her the time and effort ,she may also get better feedback from her buyer for getting it posted quicker!


Not sure when it goes live but pretty soon I expect

Your job Collection manifest downloads when you scan your walk bar code and even tells you where to search for the parcel ,ie left in shed at the bottom of the garden.

Nice one Royal Mail, increasing more chance of catching the virus

Is this executive action?

[toonshola]

So a maximum of 5 pick ups a day. Doesn’t sound much but by the time you have faffed on walking round back gardens to collect out a shed this could maybe add 20/30 mins to a delivery. Where the hell is this time coming from exactly? It’s disgraceful how the CWU have just randomly agreed to this without asking for delivery’s to be re-planned to account for the time taken.
Oh and as someone has already mentioned this will only add more work to the drivers which is unfair.

[1560loopsayear]

What if the consumer changes their mind at the last minute and accuse you of theft?

[worktotime]

I saw a PDA training video on Friday which a was all about picking up Customers parcels from their homes whilst on delivery.

Mrs Smith sells her old cast iron set on eBay and decides to use Royal Mail to pick up her heavy items saving her the time and effort ,she may also get better feedback from her buyer for getting it posted quicker!


Not sure when it goes live but pretty soon I expect

Your job Collection manifest downloads when you scan your walk bar code and even tells you where to search for the parcel ,ie left in shed at the bottom of the garden.

Nice one Royal Mail, increasing more chance of catching the virus

Is this executive action?

no its not , as its a joint agreement with the CWU , but they are rolling it out in October which will be hitting our busiest time ( worse than now ) so it will be interesting how or where you are going to put these collections as the vans arent big enough now , its all a f***ing joke if you ask me.

[SpacePhoenix]

So a maximum of 5 pick ups a day. Doesn’t sound much but by the time you have faffed on walking round back gardens to collect out a shed this could maybe add 20/30 mins to a delivery. Where the hell is this time coming from exactly? It’s disgraceful how the CWU have just randomly agreed to this without asking for delivery’s to be re-planned to account for the time taken.
Oh and as someone has already mentioned this will only add more work to the drivers which is unfair.

It'll just be 20/30 mins of extra cut-offs

[worktotime]

So a maximum of 5 pick ups a day. Doesn’t sound much but by the time you have faffed on walking round back gardens to collect out a shed this could maybe add 20/30 mins to a delivery. Where the hell is this time coming from exactly? It’s disgraceful how the CWU have just randomly agreed to this without asking for delivery’s to be re-planned to account for the time taken.
Oh and as someone has already mentioned this will only add more work to the drivers which is unfair.

to true and your right this with , knocking on neighbours , post box collections , increase pkts , parcels , scanning etc and non of this has been built into our deliverys , but it doesnt matter as the CWU are sat at the table with them now so everything is ok , these people are clueless what posties do everyday on delivery or how long it takes.

[billycat]

Life is about choices if your not happy for the CWU to try and work on our behalf to secure jobs and maintain our excellent working conditions compared to other companies leave, there are plenty more people desperate for a job , as numerous posters keep telling the hard done by posties like myself we have a start and finish time use them or book extended delivery, we would all like a shorter working week and a pay rise , but with the current situation surely we must be grateful for a job, the CWU will come to an agreement with royal mail regarding no compulsory redundancies, at the office I work at the people that do the most moaning are the bone idle, I even asked somebody to stop moaning as he was depressing everybody and for the benefit of his own health he should look for another job, his reply to me was who would employ him.