1 postie asks line manager
2 if line manager does not know he asks the
3 office deputy manager who if he does not know asks
4 the office manager who if he does not know asks
5 the DOMs assistant who if he does not know asks
6 the DOM who totally ignores the first question and hopes it goes away
always said we can never have to many managers
shame there is now not enough posties to do the work though