National Delivery Review

[thegreatestfreddy]

Has the 'National Delivery Review' concluded yet??.....

What was/is the outcome??..

[thegreatestfreddy]

6.2 Delivery
6.2.1 National Delivery Review
The Royal Mail and CWU recognise that the changing traffic mix between letters and parcels and the
increasing variability of workload is an important challenge for managers and employees in the
delivery function. Furthermore, achieving the right approach to the changing nature of delivery
workload and customer expectations is critical to the future success of our growth agenda.
To address these issues the national parties will undertake a review commencing in January 2014 to
identify efficient and fair ways to align resources to workload in delivery. The review will be
facilitated and overseen by ACAS and will establish fact based data using all available sources to
assess the extent of delivery workload issues, to identify best practice and to use this data to inform
our ongoing work programme. The shared objective is to identify and understand all of the issues
involved and produce mutually beneficial solutions easily understood by all, that support cultural
change and the overall objectives of this agreement.
This review will include:
 Jointly understanding and establishing the variability of workload
 Reliable processes to establish the necessary levels of resource required to meet the
workload generated by letters, flats/magazines, parcels and D2D
 The effectiveness and consistent application of flexibility and absorption arrangements.
 Consider the effectiveness of the implementation of indoor work methods and outdoor
delivery methods.
 Consider new approaches to efficiently and fairly aligning resource to workload.
 The accuracy of traffic measurement and timeliness of information
The Royal Mail Director of Delivery and CWU Assistant Secretary Outdoor will remain directly
involved in this piece of work which will commence with a 2 day joint workshop in early January
2014, involving a selection of Royal Mail Field Delivery Directors and CWU Divisional Representatives
to inform the review.
The review will be conducted in a constructive and balanced way and the detailed approach will be
agreed between the Delivery Director and the CWU Outdoor Secretary by January 2014.
The review will involve extensive two way consultation with delivery employees, managers and
union representatives including targeted surveys, focus groups and joint visits to a cross-section of
delivery offices.
The joint visits to a representative sample of delivery offices will take place in January 2014 to
identify how resource is being aligned to workload. Some offices may require more than one visit.
The scope of the visits and the process that will be followed will include the following:
 Identifying Good practice
 The Tools being used
 The Processes/procedures being used
 The Application of national agreements
 Input from managers, representatives and employees
The parties will complete the review and agree conclusions and actions by no later than May 2014.

??... we are in June now... ??

[thegreatestfreddy]

??...

has this just been forgotten about folks??...

(bit like the 4mph crap (6.4kmh)... just brushed under the carpet!!)

[oypostie]

I believe Moya hasn't told them what to write yet

[dvbuk55]

I believe Moya hasn't told them what to write yet

There's still freebies to be had so the chattering goes on - what does it matter how long it takes, the gas baggers won't have any active part to play other than chomp on the prawn sandwiches.

[billysboots1]

6.2 Delivery
6.2.1 National Delivery Review
The Royal Mail and CWU recognise that the changing traffic mix between letters and parcels and the
increasing variability of workload is an important challenge for managers and employees in the
delivery function. Furthermore, achieving the right approach to the changing nature of delivery
workload and customer expectations is critical to the future success of our growth agenda.
To address these issues the national parties will undertake a review commencing in January 2014 to
identify efficient and fair ways to align resources to workload in delivery. The review will be
facilitated and overseen by ACAS and will establish fact based data using all available sources to
assess the extent of delivery workload issues, to identify best practice and to use this data to inform
our ongoing work programme. The shared objective is to identify and understand all of the issues
involved and produce mutually beneficial solutions easily understood by all, that support cultural
change and the overall objectives of this agreement.
This review will include:
 Jointly understanding and establishing the variability of workload what a load of guff
 Reliable processes to establish the necessary levels of resource required to meet the
workload generated by letters, flats/magazines, parcels and D2D
 The effectiveness and consistent application of flexibility and absorption arrangements.
 Consider the effectiveness of the implementation of indoor work methods and outdoor
delivery methods.
 Consider new approaches to efficiently and fairly aligning resource to workload.
 The accuracy of traffic measurement and timeliness of information
The Royal Mail Director of Delivery and CWU Assistant Secretary Outdoor will remain directly
involved in this piece of work which will commence with a 2 day joint workshop in early January
2014, involving a selection of Royal Mail Field Delivery Directors and CWU Divisional Representatives
to inform the review.
The review will be conducted in a constructive and balanced way and the detailed approach will be
agreed between the Delivery Director and the CWU Outdoor Secretary by January 2014.
The review will involve extensive two way consultation with delivery employees, managers and
union representatives including targeted surveys, focus groups and joint visits to a cross-section of
delivery offices.
The joint visits to a representative sample of delivery offices will take place in January 2014 to
identify how resource is being aligned to workload. Some offices may require more than one visit.
The scope of the visits and the process that will be followed will include the following:
 Identifying Good practice
 The Tools being used
 The Processes/procedures being used
 The Application of national agreements
 Input from managers, representatives and employees
The parties will complete the review and agree conclusions and actions by no later than May 2014.

??... we are in June now... ??

what a load of guff