Delivery to Neighbour Trial Report

[fishtank]

http://stakeholders.ofcom.org.uk/binari ... annex5.pdf" onclick="window.open(this.href);return false;

For the duration of the trial:
(i) There were no reported walk failures as a result of Delivery to Neighbour and as such no
negative impact on Quality of Service.
(ii) There were no reported additional delivery costs associated with the delivery of items to
neighbours.
(iii) Any extra time taken on walks to complete additional attendance calls was absorbed into
existing workloads.

None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.
The absence of any additional cost in the Trial was supported by the discretionary element of the Delivery
to Neighbour Trial process that enabled postmen and women to exercise their judgement about the
appropriateness of delivering items to neighbours.


Royal Mail carried out an employee survey towards the end of the Trial period for all delivery staff working
in the Trial offices. Over 700 employees responded.
 50% of employees expressed overall satisfaction with the Trial. 16% stated that they were very
satisfied and 34% were fairly satisfied.
 35% of employees stated that they were neither satisfied, nor dissatisfied, overall.
 15% of employees expressed overall dissatisfaction with the Trial. 8% stated that they were fairly
dissatisfied and 7% were very dissatisfied.

Thanks guys.

[Cut Off King]

None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.

Just what RM wanted to hear, that will mean that when its rolled out nationaly, NO EXTRA TIME will be allowed for delivery.

[Patrick Clifton]

Do we know if this was done on park & loop duties?

[spen]

None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.

Just what RM wanted to hear, that will mean that when its rolled out nationaly, NO EXTRA TIME will be allowed for delivery.

how the f**k can it take no extra time,,how am i supposed to get to try knocking on 2 neighbours doors and then possibly still going back to write out a 739 at the original address

[dvbuk55]

For the duration of the trial:
(i) There were no reported walk failures as a result of Delivery to Neighbour and as such no
negative impact on Quality of Service.
(ii) There were no reported additional delivery costs associated with the delivery of items to
neighbours.
(iii) Any extra time taken on walks to complete additional attendance calls was absorbed into
existing workloads.

None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.
The absence of any additional cost in the Trial was supported by the discretionary element of the Delivery
to Neighbour Trial process that enabled postmen and women to exercise their judgement about the
appropriateness of delivering items to neighbours.


Royal Mail carried out an employee survey towards the end of the Trial period for all delivery staff working
in the Trial offices. Over 700 employees responded.
 50% of employees expressed overall satisfaction with the Trial. 16% stated that they were very
satisfied and 34% were fairly satisfied.
 35% of employees stated that they were neither satisfied, nor dissatisfied, overall.
 15% of employees expressed overall dissatisfaction with the Trial. 8% stated that they were fairly
dissatisfied and 7% were very dissatisfied.

Thanks guys.

I'm no mathematician but do those figures add up? 35 ambivalent, 15 + 8 +7 = 65% either not interested or dissatisfied and on the other hand a total of 100% in favour. I smell a colleague-share statistician at work here.

[thefridge]

None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.

Just what RM wanted to hear, that will mean that when its rolled out nationaly, NO EXTRA TIME will be allowed for delivery.

how the f**k can it take no extra time,,how am i supposed to get to try knocking on 2 neighbours doors and then possibly still going back to write out a 739 at the original address

I won't be knocking on any neighbors doors......no extra to my arse

[monkeymutha]

What a load of b*llox. Bang on one door, wait. Bang on another door, wait. Another door? Then write out a 739 or a note to go through door to tell person where their packet is? Will take twice as long to do this then just stand there and write out a 739. Fabricated.

[taurus88]

I won't be knocking on anybody's door. Everything will be carded.

[pinstripe]

 50% of employees expressed overall satisfaction with the Trial. 16% stated that they were very
satisfied and 34% were fairly satisfied.
 35% of employees stated that they were neither satisfied, nor dissatisfied, overall.
 15% of employees expressed overall dissatisfaction with the Trial. 8% stated that they were fairly
dissatisfied and 7% were very dissatisfied.[/i][/b]

I'm no mathematician but do those figures add up? 35 ambivalent, 15 + 8 +7 = 65% either not interested or dissatisfied and on the other hand a total of 100% in favour. I smell a colleague-share statistician at work here.

Unfortunately the figures do add up, but then they are RM figures.

35% neither satisfied nor dissatisfied
15% were dissatisfied, of this % 8 were fairly dissatisfied and 7 were very dissatisfied. 8+7=15.
It is only the 35% and the 15% that is counted (the 8% and 7% are the breakdown of the 15)

To be honest there isn't enough information to claim it is a success, but there is a sufficient lack of information enough for most level headed people to be sceptical about the alleged result.


Now, as I've just confused myself, I'm going to have a lie down.

[fishtank]

I'm no mathematician but do those figures add up? 35 ambivalent, 15 + 8 +7 = 65% either not interested or dissatisfied and on the other hand a total of 100% in favour. I smell a colleague-share statistician at work here.

This trial report looks very fishy to me DV.
These offices are reporting an Items delivered as addressed success rate of around 85% and that's without trying the neighbours.
You and i and the majority of members on this forum know that is an unbelievably high success rate,in fact if it were true you would question the need for a delivery to neighbour program at all.
My suspicion is this trial was manipulated from the start and from what i've heard from the Edinburgh offices only a couple of very specific duties were sampled and there was no office wide survey,only the opinions of a select few were sought.

[woofwoof]

For the duration of the trial:
(i) There were no reported walk failures as a result of Delivery to Neighbour and as such no
negative impact on Quality of Service.
(ii) There were no reported additional delivery costs associated with the delivery of items to
neighbours.
(iii) Any extra time taken on walks to complete additional attendance calls was absorbed into
existing workloads.

None of our delivery postmen and women reported any additional time being taken on walks in
conducting their delivery tasks, and this is reflected in no additional cost being incurred at the Trial offices.
The absence of any additional cost in the Trial was supported by the discretionary element of the Delivery
to Neighbour Trial process that enabled postmen and women to exercise their judgement about the
appropriateness of delivering items to neighbours.


Royal Mail carried out an employee survey towards the end of the Trial period for all delivery staff working
in the Trial offices. Over 700 employees responded.
 50% of employees expressed overall satisfaction with the Trial. 16% stated that they were very
satisfied and 34% were fairly satisfied.
 35% of employees stated that they were neither satisfied, nor dissatisfied, overall.
 15% of employees expressed overall dissatisfaction with the Trial. 8% stated that they were fairly
dissatisfied and 7% were very dissatisfied.

Thanks guys.

(i) There were no reported walk failures as a result of Delivery to Neighbour and as such no
negative impact on Quality of Service.
we can not claim overtime we must complete delivery we have a no preesure agreement
(ii) There were no reported additional delivery costs associated with the delivery of items to
neighbours.
we can not claim overtime so this will not happen
(iii) Any extra time taken on walks to complete additional attendance calls was absorbed into
existing workloads.
if you have a no overtime agreement this will happen

[DGP1]

if you have a no overtime agreement this will happen

How the f**k do you have such an agreement? They'll pay the hours our you shouldn't be doing it................I suggest getting onto area about this.

[dvbuk55]

I'm no mathematician but do those figures add up? 35 ambivalent, 15 + 8 +7 = 65% either not interested or dissatisfied and on the other hand a total of 100% in favour. I smell a colleague-share statistician at work here.

This trial report looks very fishy to me DV.
These offices are reporting an Items delivered as addressed success rate of around 85% and that's without trying the neighbours.
You and i and the majority of members on this forum know that is an unbelievably high success rate,in fact if it were true you would question the need for a delivery to neighbour program at all.
My suspicion is this trial was manipulated from the start and from what i've heard from the Edinburgh offices only a couple of very specific duties were sampled and there was no office wide survey,only the opinions of a select few were sought.

Yes that does seem a little bit odd. As you say, if your failure rate on first delivery was only 15% you would have only 15 of every hundred 739d/stored for disposal which is way way out on the actual day to day running of a delivery office. Presumably these figures are for the consumption of other interested parties and not delivery officers. If my memory serves me the week before last we had something in the order of 260/70 tracked items on one day of which 102 were returned which is 30+%. There are going to be good and bad days of course but I would bet that the figure is much closer to 25% overall.

[dvbuk55]

if you have a no overtime agreement this will happen

How the f**k do you have such an agreement? They'll pay the hours our you shouldn't be doing it................I suggest getting onto area about this.

Fat lot of good that would do - but they are probably using the "swings and roundabouts" scheme which is agreed in some areas as I understand it. It means that the managers can use "discretion" as to whether overtime is paid or you are on a discretionary swing or roundabout. I haven't heard so many people moan about not being paid for overtime as they do these days, when in the past it was an accepted part of the delivery system.

[Cut Off King]

I won't be knocking on anybody's door. Everything will be carded.

I'll second that !