Customer Query about Session ID

[TrueBlueTerrier]

A customer has posted this in their section.

hi can the session id on a receipt tell me or the post office were a parcel was sent? my parcel was sent sencond class and didn't get to the destination and wanted to check were it was posted to many thanks

can anyone help - here is a link to the thread in question. http://www.royalmailchat.co.uk/communit ... =6&t=42583" onclick="window.open(this.href);return false;

[paulpg36]

No it can't! This is merely the internal Horizon sequence number identifying the terminal it was sent from. Even when we input the address details for SDs, RDs and SPs it is not captured apart from on the Proof of Posting line which then appears on the receipt.

How could the addressee details appear in the session number as especially as it will not have been input in this particular case as it was sent by second class mail.

However, I totally sympathise with the sender as one would have the total expectation that their parcel would arrive having sent by Royal Mail.

Paul
Subpostmaster

[TrueBlueTerrier]

Cheers Paul thats what I thought as well but wanted confirmation from the peeps who work on it day in day out. I have copied and pasted your answer into their thread.


Many thanks.