An Amazon delivery driver has revealed what really happens when a customer lies about receiving a parcel.
Welshman Alex Craig has lifted the lid on what it's like to work as a courier over on his TikTok page @alexthemech.
In a recent video, the worker explained what happened when he was 'stitched up' by someone claiming not to receive their box.
Alex - who is also a footy coach - claims he even handed the parcel to them personally, calling the situation a load of 'crap.'
"Had a concession earlier on the week. Customer's said they haven't received the parcel, which is a load of crap because they did," he said.
"I handed it to them personally, give it to them in their hand."
What happens when a customer lies about receiving a parcel?
Alex said that because customer claims they've not received the parcel, 'it goes down as a concession.'
A concession is basically a form of refund or compensation given to a customer due to a delivery issue, like a damaged package, late delivery, or a package not received.
"It drops my scores down," Alex complained. "So now I have to make up for it by having a big route to counteract that problem."
His new route 'starts in Chester and then we have to drive all the way along the North Wales Coast.'
"As you can see am down here, I am the bottom of the island Brynshenkin, Newburgh, Angafo, Penlon," the driver said, noting that now includes '141 stops, 165 locations, and 193 parcels with a f**king 70 mile drive to my first stop which is a bit of an annoying one.'
How much Alex claims to earn as an Amazon delivery driver
In another video, Alex shared how much he gets paid regardless of how many parcels he delivers.
On a 'not bad' day where he makes 100 stops, he said 'it's £150 per day for a normal van or £165 for a long wheelbase van.'
He said that 'pay doesn’t change' even if the driver has 70 or 170 stops.
“We get 19p per mile fuel back - we have to pay our own fuel, and then we get it back two weeks later from Amazon,” Alex explained.
“You have some drivers that are relatively slow, take it nice and easy, they may have 70 stops a day.
“And you’ve got drivers that are quick, that’ll have 140 stops, but the pay stays the same.”