Harrogate and Knaresborough MP urges regulator to intervene over Royal Mail late deliveries

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Tom Gordon, the Liberal Democrat MP for Harrogate and Knaresborough, has urged the regulator to act against Royal Mail over the amount of late deliveries.

Recent figures reveal only 77.7% of first-class mail in the HG postcode area was delivered on time, which is short of the 93% target.

Mr Gordon said this raised concern about local postal services and urged Ofcom, which overseas the postal service, to address what he described as “unacceptable delays”.

He said:

These missed targets are deeply concerning and are leaving far too many people in Harrogate and Knaresborough without the timely service they depend on. Reliable deliveries are essential for everyday life, and residents should not be forced to tolerate constant disruption and delay.

This has gone on long enough. People are quite rightly fed up, and it’s time for Ofcom to take meaningful action and hold Royal Mail to account for its ongoing failings.

I will keep up the pressure on Royal Mail until residents here receive the standard of service they deserve.

A Royal Mail spokesperson said:

Across the UK, the vast majority of first class letters arrive the next working day, with 92.3% delivered within two days. However, we recognise that performance in some areas has fallen short, and we’re working hard to improve service levels.

We are sorry to hear about the concerns raised and take them seriously. We understand how important timely and reliable deliveries are, especially for urgent or time-sensitive items.

We have been recruiting to strengthen our delivery teams in the area and encourage any residents experiencing problems to contact us directly so we can investigate.