RMCtv : Photo Capture on Delivery : All Tracked 24 &48 [non signature items] require a photo : Green light go-ahead for Thursday 10th March

[A2B]

Once you have pressed the screen to take you to the camera you have to read what it says you can take one photo for as many item (s) as you have for the address.theres loads in ours taking individual photos of each item because they haven't bothered to read the screen.

If you take one photo it has to contain all of the parcels and they all have to be individually identifiable.

You have to be creative where you have multiple parcels which fit through the letterbox

[postieblueshirt]

yeah 3 covid kits like little train going into a letterbox tunnel

[Jpro747]

I think the public are getting peed off with it as they used to answer the door to a greeting smile and a wave but now it’s you staring at your PDA with the camera pointing at their feet like someone with a wierd foot fetish

[TopperGas]

Mail in one hand, pda in bag.

Take parcel and pda out of bag (as normal)
Scan parcel (as normal)
place parcel in front of door(as normal)
click ok buttons and get ready to take photograph
knock and ring bell on door (as normal)
retreat to end of path and turn to face door (as normal)
When door handle moves wait for crack in door to open and take picture.
say thankyou and go to next house.

Youre forgetting the surprisingly frequent amount of times the customer will not actually be in the house when you knock- for example theyve just got out of the car or come round the side of the house.

For me, the last few days have actually made me question more than ever if i can continue in this job. Im a very shy person and this whole photo capture thing just adds a level of stress for me that is on top of my already increasing levels of disillusionment with the job.

Being honest, ive already resorted to taking a photo of nothing (palm of my hand, whatever) because im just finding it too much to be having to have these awkward encounters multiple times per loop.

Try not to overthink it mate. Our Dom has just said carry on as usual, no one will even look at the pictures. You’re doing the customer the favour of delivering the item to their address. The ones I bother to scan properly and take a photo Im taking s photo pointed down as they open it, so not real any differences. I’m still safeplacing stuff for people I knows.
Nothing to be awkward about.
I doubt they will carry it on long term anyway when they see the repercussions ie. more failures, overtime, general annoyance from customers. They would be mad to, but this is Royal Mail.

So what happens when a residential customer puts in a DoR claim and the commercial customer wants an explanation as why the correct process wasn't being followed regarding the safe place, do you really think your Dom is going to tell them it's all their fault?

[Woody Guthrie]

People can carry on as you were and probably 99% of the time nothing bad will happen, same as now really.

However what has changed is that there's no wiggle room left if you do end up in trouble, no ambiguity left to use to talk your way out of a tight spot.

Here's the pic, here's the GPS, there's the door, don't let it hit you on the ass....