Today i was a RM customer, and it was a poor experience

Mr Cabbage Face · Post by **Mr Cabbage Face** » 12 Mar 2020, 17:54

clashcityrocker wrote:
Mr Cabbage Face wrote: Why do customers order stuff then not be in for it? Especially when they are notified its coming. Do they order takeaways then pop out for a nice walk? Phone a taxi then go walk the dog? Seems a lack of respect for postal delivery staff sometimes.
In the case of flowers they are normally ordered by someone else and sent as a surprise present.
How the f**k could the recipient know to be in when a surprise present is coming?
They aren't mind readers.

Obviously it can't be for everything. And don't be rude.

Chelseablue · Post by **Chelseablue** » 16 Mar 2020, 14:44

Biggest waste of money ? Work place coaches . Months on end money for doing nothing. Great idea

Celgar · Post by **Celgar** » 18 Mar 2020, 20:22

The RM has been run badly from the top for many years and there is nothing us posties on the Frontline can do about it.
I agree the method available for you to post your parcel sounded less than acceptable and not user friendly.
It was noticeable on Valentine's Day this year in our office that there were very few boxes of flowers to be delivered. There may have been other factors influencing this rather than the thought that the items might not be delivered that day. The virus situation began at about that point when thousands of people left China to attend New Year celebrations in other countries.
If the recipient doesn't answer the door and a neighbour is not available then it comes down to the position & location of the address. I personally will do my best to make sure an item is delivered if it is perishable. If the item is Tracked with an official Safeplace that defers some of the responsibility away from us and onto the recipient so they have to think about how it can be delivered if they are out.
I believe posties generally do their best and do a better job than the competing courier firms.