Compulsory 'Delivery to Neighbour'?

[Jynxx]

I imagine they will tell us its compulsory, dosent take any extra time in the duty and anything goes missing (ex left with the drug dealer next door) we will be held responsible for it.

[BernardBresslaw]

Why don't they try making a big thing of 'safeplaces' or encourage people to buy parcel-safes, through some kind of subsidised scheme? Especially in rural areas, it can be a God-send to leave parcels in safeplaces when people are out.

[DGP1]

I don't think RM quite understand people today, I know several areas that are like ghost towns during the day, maybe 10% of people in their houses so that is an awful lot of knocking to get someone in..............and those people will be constantly asked to take these packets because they will be the only ones in, I know I would like to become a collection point to my neighbours packets so why would I expect others to?

[wannabeek]

I don't think RM quite understand people today, I know several areas that are like ghost towns during the day, maybe 10% of people in their houses so that is an awful lot of knocking to get someone in..............and those people will be constantly asked to take these packets because they will be the only ones in, I know I would like to become a collection point to my neighbours packets so why would I expect others to?

This is very true. There are a very few cul de sacs where i know that Mrs whoever at number whatever is always in and loves taking in all the neighbours' items. Likewise there are other cul de sacs where i know that if there's no cars then there's zero chance of a single neighbour being there.

Compulsory delivery to neighbours is daft IMO , it can only work if at the postie's discretion to use sensible judgement.

[Brain Fury]

RM wants everyone to try to deliver to a neighbour. It's not compulsory to succeed.

[bogstandard]

according to my outdoor e bulletin RM place more emphasis on delivery first time, however it doesn't specify to who, but the union have retained the discretion of the delivery OPG.

[k979aaa]

according to my outdoor e bulletin RM place more emphasis on delivery first time, however it doesn't specify to who, but the union have retained the discretion of the delivery OPG.

But if you finish half an hour early they will ask you why you did not knock on a few more doors.

[bogstandard]

according to my outdoor e bulletin RM place more emphasis on delivery first time, however it doesn't specify to who, but the union have retained the discretion of the delivery OPG.

But if you finish half an hour early they will ask you why you did not knock on a few more doors.

then dont highlight yourself by returning half an hour early or reply mails integrity. if there are other scenarios please post them.

[Brain Fury]

according to my outdoor e bulletin RM place more emphasis on delivery first time, however it doesn't specify to who, but the union have retained the discretion of the delivery OPG.

But if you finish half an hour early they will ask you why you did not knock on a few more doors.

then dont highlight yourself by returning half an hour early or reply mails integrity. if there are other scenarios please post them.

Radical thought I know but you could always try delivering to a neighbour.

[Lincox]

according to my outdoor e bulletin RM place more emphasis on delivery first time, however it doesn't specify to who, but the union have retained the discretion of the delivery OPG.

But if you finish half an hour early they will ask you why you did not knock on a few more doors.

then dont highlight yourself by returning half an hour early or reply mails integrity. if there are other scenarios please post them.

Radical thought I know but you could always try delivering to a neighbour.

Even more radical, you could count your parcels before you go out, assume you are going to knock on at least two doors for each, take this time into account when trying to judge whether you are going to overrun your delivery, and to offset the risk of a wilful delay claim, advise your manager every day that you do not think you can complete your walk, because you are doing everything you can to DELIVER FIRST TIME. He will love you.

[She Raa]

according to my outdoor e bulletin RM place more emphasis on delivery first time, however it doesn't specify to who, but the union have retained the discretion of the delivery OPG.

But if you finish half an hour early they will ask you why you did not knock on a few more doors.

then dont highlight yourself by returning half an hour early or reply mails integrity. if there are other scenarios please post them.

Radical thought I know but you could always try delivering to a neighbour.

Even more radical, you could count your parcels before you go out, assume you are going to knock on at least two doors for each, take this time into account when trying to judge whether you are going to overrun your delivery, and to offset the risk of a wilful delay claim, advise your manager every day that you do not think you can complete your walk, because you are doing everything you can to DELIVER FIRST TIME. He will love you.

[bogstandard]

according to my outdoor e bulletin RM place more emphasis on delivery first time, however it doesn't specify to who, but the union have retained the discretion of the delivery OPG.

But if you finish half an hour early they will ask you why you did not knock on a few more doors.

then dont highlight yourself by returning half an hour early or reply mails integrity. if there are other scenarios please post them.

Radical thought I know but you could always try delivering to a neighbour.

Even more radical, you could count your parcels before you go out, assume you are going to knock on at least two doors for each, take this time into account when trying to judge whether you are going to overrun your delivery, and to offset the risk of a wilful delay claim, advise your manager every day that you do not think you can complete your walk, because you are doing everything you can to DELIVER FIRST TIME. He will love you.

delivery to a neighbour is at the discretion of the delivery officer

[k979aaa]

according to my outdoor e bulletin RM place more emphasis on delivery first time, however it doesn't specify to who, but the union have retained the discretion of the delivery OPG.

But if you finish half an hour early they will ask you why you did not knock on a few more doors.

then dont highlight yourself by returning half an hour early or reply mails integrity. if there are other scenarios please post them.

Radical thought I know but you could always try delivering to a neighbour.

Here's another get all the useless managers of their fat derrieres to do the packets for they have plenty of time to deliver to all the neighbours!

[lollollol]

The 'revised agreement' has been made public along with a LTB on the subject... not seen it myself, if anyone's got it can they post it up please... cheers...

[lollollol]

ROYAL MAIL & CWU NATIONALLY AGREED GUIDELINES

FIRST TIME DELIVERY - DELIVERY TO NEIGHBOUR


Introduction
The continued growth in the UK home-shopping market and customers’ expectations for greater delivery convenience means we need to improve customer experience by improving our first time delivery success. Delivery to Neighbour was launched nationwide in September 2012 after a successful trial.
Convenient or First Time delivery is becoming a critical competitive lever in this market and Delivery to Neighbour provides Royal Mail with an opportunity to provide a more reliable first time delivery rate than our competitors.
Most of our competitors attempt delivery to neighbour. In Royal Mail we have the advantage of outstanding in-depth local knowledge and we should use this to achieve higher success rates to help retain work and provide a platform to obtain more contracts as a consequence of an improved first time delivery service.
The investment in time to undertake Delivery to Neighbour means that customers get their items quickly and conveniently, resulting in higher customer satisfaction driving competitive advantage for Royal Mail versus other carriers. By offering the best service in the final mile, Royal Mail can win and hold more parcel volume, which helps to protect more high quality and well-paid jobs.

Royal Mail and CWU are fully supportive of the deployment of this revised initiative and believe it will have a positive impact on the service, our customers and parcel volumes going forward.

Service Outline and Operational Processes
.
• Delivery to Neighbour will enable delivery OPG’s to deliver items that cannot be successfully delivered first time, to a neighbour instead.
• A neighbour will be considered to be a person who lives within close proximity to the original address. They may be a next door neighbour or someone who lives sufficiently close by.
• Delivery OPG’s will be free to use their initiative to decide which neighbour an item shall be left with, based on their local knowledge and experience.
• If an appropriate neighbouring address is identified by a delivery OPG, they will ask the neighbour to take receipt of the item on behalf of the addressee. If the neighbour agrees to do so, the Delivery OPG will record the neighbouring address onto the P739 delivery card, and will then post this at the original address. Royal Mail Signed-For 1c and 2c items will require a signature from the receiving neighbour.
• If an item cannot be delivered to a neighbour, for example
o if there is no answer,
o if the delivery OPG believes there is no appropriate alternative address where an item can be left, or
o the neighbour refuses to sign for a RM Signed-for 1c or 2c item
then the item(s) should be returned to the Delivery Office in the normal way.




Opt-Out for Customers
Customers will still be able to opt out, this will include those who are having items delivered to them and neighbours who do not want to take things in. These customers will continue to be responsible for displaying an Opt-Out sticker on their letterbox or window or somewhere that is clearly visible to delivery staff
To do this the customer must contact Royal Mail Customer Services by telephone or by using the dedicated website that has been set up. A range of communications are being utilised to inform customers of the Opt-Out process.

Customers opting out will retain the option of collecting their items from their local delivery office. In addition the Opt Out customer must not be asked to accept an item for their neighbour. Delivery staff must therefore return the item to the delivery office using normal Undeliverable processes.

Trial product Specification
Packets, Tracked, and Recorded Signed for products are all included in the service.
Special Delivery and International items requiring a signature are not part of the service and normal operational processes will continue to apply to these items.

The process
Delivery OPG’s will continue to have the sole responsibility to decide if, when, and where, it is appropriate to deliver to a neighbour. However alternative delivery addresses should always be attempted except where the delivery OPG has reviewed or risk-assessed the alternative neighbour delivery options and has significant concerns over either their own safety, or the security of the item.
Any complaints arising as a consequence of the delivery OPG’s decision will be brought to the attention of the individual and CWU rep to find a mutually acceptable solution. Both parties recognise that there will be some additional walking involved in a second attendance call and returning to the original address with the P739, where this is not possible within existing duty time this may result in individuals having to extend beyond their scheduled finish time. Any extended delivery as a consequence of providing this service will be dealt with using normal local procedures.

Service Review
The provision of this enhanced service will remain under review as part of the Integrated Delivery Programme (IDP) going forward and will fall specifically under the remit of the Safety, Customer Service and Quality Strand, and will include the time necessary to carry out this service and any consequential impact on delivery times, enquiry offices, redeliveries and complaints etc. Consideration will also be given to other alternative means of improving customer service such as dedicated parcel deliveries within the delivery office structure, and how we might use PDAs to help us increase first time delivery success.

All information/data will be shared with the CWU and jointly analysed as part of the ongoing IDP.



Signed……………………………….. Signed………………………………………
Jane Hooper - Royal Mail Bob Gibson - CWU


Date: 2nd May 2014

Stitch up springs to mind...