Conduct for not filling out 739s correctly?

[janitor]

In the callers office we have shelves with letter of alphabet on so parcels and packets go on shelf with which surname begins, larger parcels on shelves on different room, registered parcels in safe, registered letters in box in alphabetical order, recorded letters In another box. I don't really see how sticking a barcode on will make life any easier.

How small is your office

60 deliveries callers office runs to two rooms. smaller items kept on lettered shelves under counter, larger items on lettered shelves in second room. we had a third set of shelves for tracked items but DOM has done away with that, tracked items go on big packet shelves.

[Postal Postie II]

You need to spend some time in the callers office.

Too right. Trying to find a packet with no name on the card???

You've been trained so no excuses.

Getting the date wrong or mispelling a name I can understand as it's human nature.

Packets are stored by surname!!!

Personally anyone who doesn't fill in the cards correctly should have to do a few hours in the callers office!

[Barbel]

And don't get me started on the parcels that weren't slip left yet bought back to the office as if they were. Many customers come in knowing they are expecting a parcel but were never left a red card so we have to hunt high and low with only a rough date to go by.

[dvbuk55]

And don't get me started on the parcels that weren't slip left yet bought back to the office as if they were. Many customers come in knowing they are expecting a parcel but were never left a red card so we have to hunt high and low with only a rough date to go by.

And of course that old customer favourite "he didn't knock, ring the bell, I was in, the dog never barked, he just pushed the card through" - and how does the callers office staff respond?

[Barbel]

And don't get me started on the parcels that weren't slip left yet bought back to the office as if they were. Many customers come in knowing they are expecting a parcel but were never left a red card so we have to hunt high and low with only a rough date to go by.

And of course that old customer favourite "he didn't knock, ring the bell, I was in, the dog never barked, he just pushed the card through" - and how does the callers office staff respond?

Well I just tell them it's time consuming filling out the red cards so it's highly unlikely they wouldn't have knocked first.

[GT85]

Had a customer complaining after coming in to collect a small package " I thought that it was supposed to be too large to deliver how can it be too large ? it's only small " Yes madam, it is small but still too large to go through you stupid 1 x 4 inch vertical finger nipping letter box !!!!

[human1]

Got to be a better way, e.g. if the postie sticks on a unique barcode as he 739s it, the callers office scans/files away the package, the customer comes in, scan the barcode on the card, computer tells them where it is.

Suppose the item has no bar code ? then what ?

[TrueBlueTerrier]

Got to be a better way, e.g. if the postie sticks on a unique barcode as he 739s it, the callers office scans/files away the package, the customer comes in, scan the barcode on the card, computer tells them where it is.

Suppose the item has no bar code ? then what ?

He means every postie having a role of caller offices bar codes to put on every form left, even if they have a bar code already.

[twoloops]

Date, time , surname, house number & last 3 or 4 digits of postcode is all that really needed on the front. Number of items, tick letter or parcel. too large for letterbox, scribble & walk number, I never put reference number unless its a sticky one.
What do you do?

[clashcityrocker]

Full name if possible so it is clear who needs to bring ID to collect the item.
Always put the barcode if appropriate as it allows tracking of the item in case of any problems.

Is it somewhere in the CSP, or left at the bottom of a bag?

[OverHere]

It’s not hard to feel a P739 out, if you can’t you shouldn’t be in a job

[fed_up_postie]

You need to spend some time in the callers office.

Too right. Trying to find a packet with no name on the card???

You've been trained so no excuses.

Getting the date wrong or mispelling a name I can understand as it's human nature.

Packets are stored by surname!!!

Personally anyone who doesn't fill in the cards correctly should have to do a few hours in the callers office!

Try scanning a barcode/2D on the door step with a redelivery when the callers office staff have placed the printed booking reference sticker OVER the barcode!! Stood on the doorstep in the pissing down rain whilst the customer is looking at you like you're thick as s**t!!!
YOU'VE BEEN TRAINED SO NO BASTARD EXCUSE!!!
I've worked the callers office many times and it's not hard asking the customer for their postcode which you input into the computer then match the house number and the name with their ID

[Cucumber]

We need all the info on ours.
Doesn't bother me, as if item gets lost in the callers office, they can't blame me if I've put reference number on it.
Without reference number, the assumption, initially anyways, is that I've not handed it back in.

[Postie45]

Is it really fair to face possible conduct over this when hundreds of 739s get written when only a tiny fraction might not be fully complete?

Yes its fair, do your job properly.

[TrueBlueTerrier]

It’s not hard to feel a P739 out, if you can’t you shouldn’t be in a job

Its not hard too spell correctly, if you can't you shouldn't post on a forum.

See how crass that is

Also don't forget we can recognise your sock accounts and as we have said before post what you want, as long as you follow the rules you won't be kicked. If you don't, you will be kicked. Simples.