The items are already delayed in the first place so you want me to send something that should've be charged and therefore shouldn't have been delayed in the first place, back to our local MC to get reassessed, delayed further and for them to decide that I was right in the first place?Himaggen wrote:@mclovin - No that is the correct way to do your job, 'to the letter' anyone not so doing is effectively robbing their colleagues and has therefore not yet evolved beyond monkeys .
If it's your job to write the cards, and you are efficient enough to effectively highlight errors in the R&P then in order for self-improvement in the service should those items not be returned for reevaluation?Aprilaydee wrote:I very often get items that aren't overweight, aren't too thick, aren't too big and don't have dodgy stamps on so why should I write out a card for that person and have to try and answer their question when they come to pick it up as to why it's been charged?
If they don't know that they are making errors then an assessment of the procedures which caused the problem will never be rectified.
Would you like a few days extra delay waiting for your item that had the correct postage on in the first place? I'd say I was wilfully delaying the mail if I knew there was nothing wrong with it but decided to send it off somewhere else instead of to the address.