New somethingfor you cards

[POSTMAN]

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Changes to our ID policy came into effect this week. Our aim is to strike a balance between being easy to do business with, and protecting the mail.

Following feedback from colleagues and customers, the ID policy was updated to give people two clear options when collecting their mail:

1. If the person collecting has ID for the person the item is addressed to, then the card and one other piece of ID from the list are required to release the item. Other forms of ID for the person collecting the item include:

Credit or Debit card
Bank or Building Society cheque/savings book
Valid passport
Driving licence
NHS medical card
Photo identity card
2. If the person collecting the item is not able to bring ID for the person the item is addressed to then they need the card plus two pieces of additional ID for themselves:

Photo ID of themselves: i.e. passport /driving licence etc. (as above)
Proof they live at the specific address the card was delivered to*
The same ID policy applies to all products, including Special Delivery.

Posters detailing the new ID policy will be distributed to all enquiry offices this week, to let our customers know about the changes.

*Proof of address includes bank statement, driving/television licence, utility bill or home insurance certificate. Only original, recent documents will be accepted.

[Chelseablue]

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